MOSSY OAK BREAK-UP OR INFINITY ROCKER RECLINER CLOUD NINE 4659-2 OVERSIZED LARGE

Upon delivery of your item(s), please allow extra time to thoroughly inspect any and all item(s) for damage. This will require you to remove the packaging to perform a thorough Inspection. A majority of the time the Delivery Drivers will try and rush the delivery and have the customer sign the Delivery Receipt to avoid taking responsibility for damage they have caused in the shipment and delivery of the item(s). They are required to give you time to inspect your item(s) and to notate and all damage before you sign the Delivery Receipt. If the item(s) is damaged in shipping, the buyer must call the Seller before accepting the item(s) and before signing the shipping receipt. The Buyer agrees to give the Seller the first option of having the item(s) repaired by a Furniture Medic if Seller believes in their sole discretion it will resolve the problem. The Buyer cannot just return the item(s) because it is damaged, the Seller will try and repair the item(s), then if unable to repair the item(s) the Seller will replace the damaged item. If the Buyer does not want to wait to have the item repaired and then replaced if unable to be repaired, then this becomes a return that falls under our 7 Day Return Policy as stated below and all return costs will apply to the Buyer to pay. At a minimum, the buyer is REQUIRED to notate any and all damage on the Shipping paperwork along with writing PRODUCT DAMAGED before they sign anything after attempting to contact Seller with or without success, and must send multiple pictures of any Notated Damage the same day as delivery to the Seller’s email address. If the buyer does not notate any and all damage and call the seller before accepting the item(s), then the buyer agrees to keep item(s) as-is and forfeit any and all claim for damage, charge-back, return, credit, or compensation. We do not offer a no cost Return Policy. We do not offer the Buyer the ability to just return an item for any reason even damage because we will get the damage piece repaired or if unable to repair, we will replace the damaged piece. If you do not want to allow us to repair or if unable to repair then replace the damaged piece and instead you want to just return it, then you will incur the actual shipping costs to you and back to us and the 15% Restocking as stated in detail below. Items that are not custom made or custom ordered can be returned for any reason except damage that was not notated on the delivery receipt within 7 days as long as the buyer can repackage the item in the Original packaging and be available at the pickup location on the day the Shipping company is scheduled to pick up the item. Any and all custom ordered item(s) cannot be returned with the one exception being the order was incorrectly placed by the Seller and the item(s) received does not match the customer's receipt of item(s) purchased. In that case the correct item will be sent out and exchanged at no cost to customer. Customer will have to be there at the time and have the incorrect item in the original packaging outside in the driveway or at the curb at time of delivery to switch the item out. As part of our 7 Day Return Policy the Buyer will be responsible to pay for the shipping back to our location as well as the actual cost of the shipping the product to the customer and a 15% restocking fee will be deducted from the purchase. The remaining money from the purchase will be refunded through the same method buyer used to purchase item(s) after we receive the item back in original condition. We have this Policy because of the high costs in Shipping Furniture and cannot stay in business if we just ship Furniture around the country for the Buyer to see if they like the color, comfort, etc. We work very hard to perform above and beyond any level of Great Customer Service you will find anywhere else and earn the great feedback and 5 Star Rating we feel we deserve. So, in the event there is a problem, we ask that you remember this and know we are not in business to take advantage of you or leave you feeling upset and ask that you treat us with the same good will. Thank you again for your business and we look forward to you receiving your Furniture to start enjoying!