Our jewelry is trendy and unique and the piece pictured will be the same exact piece you'll receive. The silver we use is 100% guaranteed .925 sterling silver, no substitutes. Each piece is hallmarked .925.
Customer Service Is Our #1 Priority!
Our goal is to make you happy so please don't hesitate to contact us through ebay message!
Q: Is all your jewelry handmade?
A: 99% of our jewelry is handmade by Artisan we do sell some machine fashion jewelry as well.
Q: What happen if i dislike the item i have received?
A: Please contact us within 14 days after item received, our customer service will work out a solution such as (refund, store credit, and etc).
Q: If i request to return items back do i get a full refund and will seller cover my return postage?
A: Sorry, buyer need to pay for the return postage, and we only refund winning price (shipping handling is not refundable).
Q: What happen if i receive item was damaged?
A: Please contact us right away, our customer service will give you a RMA# for you to return it. After when we receive the item we will repair it and send it back to you, if item is not repairable we will offer option of store credit or full refund.
Q: How can i get combine shipping discount?
A: There is auto combine system when you on your way to check out system will adjust the discount automaically for you, if the auto system doesn't work please contact us through ebay message our customer service will take care of you.
Q: Is all your jewelry 925 sterling silver?
A: Yes, all our jewelry is guaranteed 925 sterling silver.
Q: What happen i feel the jewelry i received is not 925 sterling silver, what can i do?
A: All jewelry we have tested before we list them up in our store. We strongly recommend you to take it to a local jewelry shop and have it test before you contact us. It will be guaranteed genuine silver, if some reason test failed please have local jeweler provide follow list information (how many piece have been tested, stone(s) on the jewelry, total width and length of the piece, total weight of the jewelry, was it pendant, ring, earrings, bracelet, or necklace?) Please get all these information and mail, fax, or email to us.
Q: Item show on the picture, is that what exactly the same item i will receive?
A: Yes, what you see in the picture is what you going to receive.
Orders usually ship within 24-48 hours of payment Monday through Saturday. Delivery time within the U.S is usually just 2-3 days however in rare cases it could take 7-9 days. Delivery time for international orders is about 8 days in most cases, and in rare cases could be up to 3 weeks or more sometime during the heavy traffic. Canadian and International order are subject to search by local customs authorities which can delay delivery by several weeks.
Our shipping and handling prices are the lowest possible you can find among jewelry companies distributing merchandise on eBay.
Nowhere can you find such inexpensive shipping and handling charges for such fabulous jewelry.
OUR SHIPPING & HANDLING CHARGES
Domestic rates
$4.95 for first item - $1.50 for each additional item (US only)
Canada & International rates
$6.95 for first item - $1.50 for each additional item (Canada only)
$8.95 for first item - $1.50 for each additional item (Worldwide)
WE DON'T CANCEL ANY BID ON ITEMS WITH ENDING TIME 24 HOUR OR LESS
READ BEFORE BID: The price includes our labor and our workers salary, office, envelopes, boxes, paper wraps, software, and equipment service, as well as the postage fee required by the USPS. Thus it's not only the postage fee we pay for, but also many other services connected with serving you better. Also for International Orders, we are not responsible for any FEEs that your country have charge you, example like Duty Taxes, Postal Delivery Fee, or some other fees that your country had apply.
US: For large orders most parcel will be insured by Seller(Buyer no need to pay additional fee)
International: Every single parcel will be insured by Seller (Buyer no need to pay additional fee)
Extreme saving while buying more
Our offers can save you time and money. If you purchase two items or more, the shipping and handling charge is $4.95 in US, and $6.95 for Canada, and 8.95 for international mail service for the first order and only $2.00 for any additional product. We are offering you absolutely huge savings. Joint offers are limited to two options: the maximum number of products is less than 20, and the total purchase should take place within seven days from the time the first product was bought. Thus the shopping list should be definitely closed after purchasing 20 products or after seven days since the first purchase was made. We have the right to cancel the purchase if the above conditions are not fulfilled, or if there is a justified threat of unauthorized purchase or identity theft.
To assure you the maximum comfort and satisfaction we accept the following payment methods:
Paypal
All credits cards through Paypal
The payment should be made within seven days since the last purchase.
We are very confident that our fine jewelry will meet and surpass your expectations, as your satisfaction is our utmost priority and goal. You can return the item back to us within 14 days if you are not satisfied, we will refund the purchase price only, we cannot refund shipping and handling. We do not re-imburse return shipping charges.
I do my best to get a true representation of my stones. Somethimes becouse of enlarging the photo or becouse of different settings of individual monitors there are possible slight variation in colors.
I do try respond as quickly as possible. I will be glad to answer any question you may have so please feel free to contact me anytime.
WE ONLY REPLY MESSAGES OVER EBAY MESSAGE SYSTEM, NO EMAIL (TOO MUCH HACK OR SPAM MAIL EACH DAY)
Its a pleasure to do business with you.
Sincerely,
The Executive Team of Xtremegems 2010
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On Nov-27-11 at 18:46:42 PST, seller added the following information:
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