Lifetime Replacement Program

Break it, drop it or chip it and we'll replace it!

As a customer of Pfaltzgraff, you are automatically registered in our Lifetime Replacement Program. This unique program offers you the ability to replace any broken dinnerware piece that you purchased directly from us at 50% off of the current suggested retail price (MSRP) plus sales tax, shipping and handling. This offer is good from the date of purchase for as long as you own the product. You simply call Customer Service to place your order and then return, at your expense, the damaged pieces. This offer is subject to product availability at the time of the replacement request and to the receipt of the replacement products by Lifetime Brands, Inc. Lifetime Brands cannot and does not guarantee the availability of specific pieces in specific patterns.

No Hassle Return Policy

If you don't like it or want it, we'll take it back, no questions asked!

For two centuries, Pfaltzgraff has provided quality products and services. If you are not completely satisfied with your purchase for any reason, simply return the unused item or items within sixty (60) days of purchase for a refund or replacement.

Refunds are available when the original invoice accompanies the return of items with their original packaging and in a new, unused condition. To return an item, follow the instructions on the packing slip enclosed with your order and return via UPS Ground or insured parcel post. Shipping and return postage charges will be refunded only if the return is a result of our error.