 Back to home page | | |
|
NEW - Zingerman's Guide to Giving Great Service
|
) Seller assumes all responsibility for this listing.Item number: 260963489292
Portions of this page Copyright 1995 - 2012 Muze Inc. 
All rights reserved.
Last updated on Apr 29, 2012 10:09:07 PDT View all revisions
Item specifics | ||||||||||||||||||||||||
|
Detailed item info
Publisher's Note Entrepreneurial phenomenon Ari Weinzweig, co-founder of the much-loved Zingerman's Deli, shares the secrets to providing world-class customer service. Zingerman's in Ann Arbor, Michigan, is a beloved deli with some of the most loyal clientele around. It has been praised for its products and service in media outlets far and wide, including the New York Times, Men's Journal, Inc. Magazine, Esquire, Atlantic Monthly, USA Today, and Fast Company. And what started out as a small deli has grown to a flourishing restaurant, catering service, bakery, mail-order operation, creamery, and training business. Booming business and loyal customers are proof enough that the Zingerman's team knows a thing or two about customer service. Now in Zingerman's Guide to Giving Great Service, co-founder Ari Weinzweig shares the unique Zingerman method of treating customers, giving the reader step-by-step instructions on what to teach staff, how to train them, how to implement the training, how to measure their success, and finally, how to reward performance. Some of Zingerman's time-tested principles: --Customers who get a great product but poor service won't be as loyal as those who are disappointed with a product but get great service. --You'll get more complaints if people believe you care enough to listen to them. And that's a good thing. --Employees who are rewarded, respected, and well cared for treat customers the same way. A successful entrepreneur and co-founder of Zingerman's Deli shares the secrets of effective and efficient customer service, explaining how to develop a loyal customer base using his principles and techniques. | ||||||||||||||||||||||||||
All rights reserved.YourBookStore1 | Visit my eBay store |  |
Questions and answers about this item | |||
|
Seller assumes all responsibility for this listing.
Shipping and handling
Item location: PA, United States
Shipping to: Worldwide
Shipping and handling | To | Service | Estimated delivery* |
|---|---|---|---|
Free shipping | United States | Standard Shipping | Between Fri. May. 25 and Fri. Jun. 1 |
US $5.99 | United States | Expedited Shipping | Between Fri. May. 25 and Wed. May. 30 |
* Estimated delivery dates - opens in a new window or tab include seller's handling time, and will depend on shipping service selected and receipt of cleared payment - opens in a new window or tab. Delivery times may vary, especially during peak periods.
Domestic handling time |
|---|
Will usually ship within 1 business day of receiving cleared payment- opens in a new window or tab. |
Return policy
After receiving the item, contact seller within | Refund will be given as | Return shipping |
14 days | Money back | Buyer pays return shipping |
Return policy details |
Ship Next Business day. 100% Money back Guaranteed. |
Payment details
| Payment method | Preferred / Accepted | |
|---|---|---|
 | PayPal Preferred | |
 | Accepted |
Immediate payment required for this item
Immediate payment of US $16.89 is required.
Back to home page | See More Details about "Zingerman's Guide To Giving Great Service by Ari Weinzw..."Return to top
 About eBay | Community | Announcements | Security Center | Buyer Tools | Policies | Stores | eBay Wish list | Site Map | eBay official time | Preview new features | Tell us what you think | |
| Copyright © 1995-2012 eBay Inc. All Rights Reserved. Designated trademarks and brands are the property of their respective owners. Use of this Web site constitutes acceptance of the eBay User Agreement and Privacy Policy. |
|