Night therapy-12" Memory foam Mattress(Visco) with bamboo cover-QUEEN

Return Policy “60-day Money Back Guarantee”

We strive to provide the most comfortable, durable and affordable sleep products in the market today. Our commitment to our valued customers is the hallmarks of how we do business. Our goal is to make you happy to the best of our ability. We have the following policies in place to ensure a great customer experience:

Return issues: Customer has 60 days to return the mattresses from the date of receiving our mattresses. There is 15% (of product purchased value) return processing fee for returns. We strongly recommend to contact our Sleep Consultants in customer service before making a decision to return a product. We may have a solution that can help you without having to return the item. If you decide to return the mattress after discussing with us, of course you can do that. Mattresses must be returned in good, clean condition. Customers are responsible for repacking the mattress, finding the necessary re-packing materials, shipping costs, and freight back to us.

Warranty

Our mattresses come with a 10-year warranty against manufacturing defects that may compromise the sleep quality provided by the mattress. Our Mattress Bed Frames come with a 5-year warranty against manufacturing defects that may compromise the sleep quality provided by the frame. The start date begins on the date of purchase and an original sales receipt is required to establish the start date of this warranty.

FAQ

Q: How can you sell such a high quality mattress for so low?

The reality is that high quality materials that go into a mattress all cost about the same no matter where they are made. What drives up the cost of a mattress are extra people that get involved in the selling and distribution process. Most mattresses sold today get handled by SEVERAL different middle men, who each add extra cost along the way. We’ve taken out many layers so you pay Factory-Direct prices. And, we use a revolutionary new process of getting our mattresses from the factory to your home that creates the most efficient shipping method that also saves you money.

Q: Does a mattress in a box really deliver a great comfortable sleep experience?

As of this moment, millions of people have already used this revolutionary, patent-pending process to get a better night’s sleep. Each mattress is compressed one time and engineered to open perfectly at your home in the matter of a few minutes.

Q. How long do I need to wait for the mattress to recover, after it is unpacked?

When the sealed bag is opened, the mattress will rise up quickly. Upon opening, the mattress will recover 80~90% and the rest will take about 1~3 days to inflate completely. However, you can still use the mattress right away. You will also notice some wrinkles and round corners, which will go away after few days.

Q. When I open up the mattress, I can smell a scent. What is this scent and is this normal?

We strive to make each of our products as comfortable as possible. while each product has a unique scent, it is completely harmless and will dissipate in strength over the course of a few days from removal of its packaging. If your product has a strong scent, it is recommended that you remove any outer bedding or covering and allow it to air out, and provide adequate ventilation where possible.

Q. How can you offer FREE SHIPPING on such large mattresses?

First of all, part of what makes us more competitive is the fact that we use compression technology to make our mattresses fit in to UPS approved shipping boxes. So, it’s a whole lot easier to ship our mattresses to customers than other mattress stores.

Q. How do you make your products fire safe?

We have invented a system utilizing chemicals that are non-toxic to the body while helping to make the mattress compliant to federal regulations of CFR 1633

Q. Your beds are compressed into a box. Doesn't that damage them?

On the contrary, it is a real testament to the design and durability of our product. We have subjected some of our competitors’ mattresses to the same process and they do not endure the process. Our beds are so durable they are able to withstand the pressure and manipulation of the packaging process and spring up to provide a great night's sleep, every time.

Q. What Is Memory Foam?

Memory foam is a polyurethane based foam with open cells, meaning that air can pass into and out of tiny holes in the material. It is valued for its unique pressure reducing properties, and is currently used in countless applications, from memory foam overlays to car seats.

Q. Where did memory foam come from?

Before the development of memory foam overlays and mattresses, memory foam was the brainchild of the space program. Memory foam was originally developed as a material for the astronaut's flight chairs, in order to protect them from the powerful G-forces experienced at lift off. It was never actually used though, and entered the consumer market in the early 80's.

Q. What can memory foam do for my health?

Memory foam is one of the most healthy sleep surfaces ever created, mainly because of it's incredible ability to reduce pressure points. A high quality memory foam mattress overlay has the ability to improve one's quality of sleep, alleviate back pain, improve circulation and may even help with some types of sleeping disorders like sleep apnea.

Q. Is there a perfect density for memory foam?