BROAN 36" DOWNDRAFT ECLIPSE TELESCOPIC VENT HOOD 

We accept Visa, MasterCard, American Express, and Discover through PayPal only. We do not accept international credit cards or personal checks.

Sales Tax

There is no sales tax on your purchase unless your item is shipped inside the State of Missouri then it is subject to the Missouri Resident Sales Tax of 6.725%.

Phone Number

Please send us you phone number! If your order is shipped by one of our freight lines they do require a contact phone number to contact you to schedule delivery. Once your order arrives in your city they will call you to set up a delivery day.
On UPS shipments no phone number is required.

Shipping Policy

Unless otherwise noted, shipping rates are included as a flat fee in the individual listing. We do not ship outside the Continental United States, nor do we ship to PO, APO, or FPO boxes. Smaller items will be shipped via UPS Ground while larger items will be shipped through our network of interstate common carriers that specialize in shipping large items. Please note, items shipped via common carrier will be considered residential curbside delivery. The carrier will call to schedule a delivery appointment once the product has arrived at your local/regional terminal. A signature is required at time of delivery. Our carriers deliver Monday thru Friday. No weekend deliveries. Liftgate is included unless there is a surcharge or not offered by the shipper. Limited delivery area for Thermador is 100 miles from our store. Extraordinary delivery locations (located to far from the carriers terminal) may create additional delivery charges or terminal pick-up. Sorry no shipping to Hawaii, Alaska or Puerto Rico

Shipping Times

Click here for approx ship times

Shipping Damage

Despite our best efforts to the contrary, items will occasionally be damaged in transit. Typical remedies include a replacement unit or parts, or a damage allowance. To ensure fairness for all involved parties we ask that you carefully open and inspect each package for any visable external damage prior to accepting the delivery. DO NOT SIGN FOR THE PRODUCT WITHOUT INSPECTING IT FIRST. If any damage is found we ask that you refuse the delivery and contact us within 48 hours. If delivery is refused we will ship a replacement item as soon as possible. If damage is discovered after the items have been signed for our options will be greatly limited, so again, we ask that you inspect each and every package prior to accepting delivery. You accept product condition liability once you sign off on the delivery receipt

Your will need to contact us to obtain a return authorization (RA#) prior to returning your product so we can process your return. You will be responsible for shipping the item to us using the same method of transportation as was used when the product was delivered. Products must be returned in their NEW original condition as shipped from the manufacturer. Boxes, packing materials, wrappers, cartons, instruction manuals, warranty cards and products must be in their ORIGINAL condition without markings, tape, folds or defacing. Products returned in other than new condition or returned in damaged or unacceptable condition will be returned to you. All returns are subject to a 20% restocking fee. The original shipping charges are not refundable. Refurnbished items are not returnable but have the full warranty if there is a problem. A credit will be issued after the item has been received and inspected.

Your satisfaction is out top priority! We are a factory authorized dealer on all the products we sell. All merchandise you purchase from us is covered by the full manufacturer s warranty. All product defects will go thru the manufacturer for service. For your convenience we have listed service number in our ebay store. We also can assist you with the manufacturer if you have problems but the warranty is ultimately the manufacturer s responsibility. Therefore in the rare event you receive a product that needs service please call manufacturer number we have provided.