Zingerman's Guide to Giving Great Service Ari Weinzweig 

Title: Zingerman's Guide to Giving Great Service
Author: Ari Weinzweig

Description: A successful entrepreneur and co-founder of Zingerman's Deli shares the secrets of effective and efficient customer service, explaining how to develop a loyal customer base and sharing his time-tested principles and techniques, which range from training staff and implementing service to measuring success and rewarding performance. 40,000 first printing.

A successful entrepreneur and co-founder of Zingerman's Deli shares the secrets of effective and efficient customer service, explaining how to develop a loyal customer base using his principles and techniques.

Brand new Hardcover. All orders get full access to our online order status tracking service, allowing you to view realtime order progress. Please note that first editions are rarely first printings. We do not have product details beyond that contained within this listing.

Customers within Australia: Shipping flat rate AU$7.50 to any address, regardless of weight, with additional units charged at weight-based cost. Your package will be securely handled & posted from England via Priority Airmail, which is air freighted to your closest Australia Post distribution center (Sydney, Melbourne, Brisbane, or Perth), from where they are delivered to your address by Australia Post. During 2011 Australian postal delivery speed from the U.K. has seemingly slowed to 2-3 weeks (10-21 days), although packages can arrive both quicker and slower than this. Due to our listings requiring immediate PayPal payment, we cannot combine postage costs across different items.

International customers outside Australia: Listing currency is Australian Dollars (AUD), shipping flat rate AU$9.50 (approximately US$9.00), except United Kingdom at AU$5.00 (approximately £3.00). Orders to international addresses are dispatched from the United Kingdom. Delivery time: UK 4-7 days. New Zealand, USA, Canada, Japan (all 7-14 days), all other Rest of World 10-28 days by Priority Airmail. New Zealand orders are split to Auckland and delivered by NZPost.