Returns are accepted for items that are in the original packaging and have not been assembled. Customer is responsible for return shipping. A refund will be issued for the purchase price less as a 25% restocking fee. This fee covers our costs of shipping the item to you. All customers are responsible to inspect their furniture when delivered. If, during the inspection, the customer notices visible damage to the condition of the delivery you MUST notate this on the Bill of Lading which the driver retains for their records. Any shipment that is not notated at time of delivery as being damaged, the packages will be considered by us and the shipper as being delivered in good condition and without damage. Any and all parts needed to be replaced due to damage but not reported at time of delivery, the customer assumes the cost to replace damaged parts and agrees to any and all shipping cost to deliver those parts. DO NOT REFUSE THE SHIPMENT - as in most cases, shipping freight is expensive and we will replace any damaged goods identified at time of delivery. Any damages or missing packages claims not reported at time of delivery will not be honored, due to the fact that the freight company needs written documentation to file a claim. We may request digital pictures of damages and email correspondence so we may better understand and document all claims. Our goal is to provide our customers with the highest quality products and service, and we strive for excellence.