Skip to main content
Click to Go Back to home pageBack to home page | 
Listed as Zingerman's Guide To Giving Great Service by Ari Weinzw... in category:
Bread Crumb Link
This listing has ended.
 

Zingerman's Guide To Giving Great Service by Ari Wei... 

See original listing
Zingerman's Guide To Giving Great Service by Ari Wei...
Item Ended
Item condition:Brand New
Ended:Mar 21, 201210:31:23 PDT
Sold For:US $1.29 [ 11 sold ]
Shipping:
$3.00 USPS Media Mail
Item location:Hickory, NC, United States
Seller:
Member id fireking37 ( Feedback Score Of 1082Red star icon for feedback score in between 1,000 to 4,999) Get fast shipping and excellent service from Top-rated sellers. |Seller's other items

More chances to get what you want

Feedback on our suggestions

More from the same seller

Feedback on our suggestions

Description

Seller assumes all responsibility for this listing.Item number: 200642230603
Last updated on Mar 16, 2012 19:54:50 PDT View all revisions

Item specifics

Condition:
Brand New: A new, unread, unused book in perfect condition with no missing or damaged pages. See the seller’s ... Read moreabout the condition
Title: Zingerman's Guide To Giving Great Service
Publisher: Hyperion BooksSubject: Business & Economics
Publication Year: 2004Topic: General Business, Skills, Sales & Selling
Language: EnglishAuthor: Ari Weinzweig
ISBN-10: 1401301436Format: Hardcover
ISBN-13: 9781401301439  

Detailed item info

Key Details
Author:Ari Weinzweig
Language:English
Publisher:Hyperion Books
Format:Hardcover
ISBN-10:1401301436
ISBN-13:9781401301439

Size
Length:129 pages
Height:7.8 in
Width:5.3 in
Thickness:0.8 in
Weight:8.8 oz

Publisher's Note
Entrepreneurial phenomenon Ari Weinzweig, co-founder of the much-loved Zingerman's Deli, shares the secrets to providing world-class customer service.
Zingerman's in Ann Arbor, Michigan, is a beloved deli with some of the most loyal clientele around. It has been praised for its products and service in media outlets far and wide, including the New York Times, Men's Journal, Inc. Magazine, Esquire, Atlantic Monthly, USA Today, and Fast Company. And what started out as a small deli has grown to a flourishing restaurant, catering service, bakery, mail-order operation, creamery, and training business.
Booming business and loyal customers are proof enough that the Zingerman's team knows a thing or two about customer service. Now in Zingerman's Guide to Giving Great Service, co-founder Ari Weinzweig shares the unique Zingerman method of treating customers, giving the reader step-by-step instructions on what to teach staff, how to train them, how to implement the training, how to measure their success, and finally, how to reward performance.
Some of Zingerman's time-tested principles:
--Customers who get a great product but poor service won't be as loyal as those who are disappointed with a product but get great service.
--You'll get more complaints if people believe you care enough to listen to them. And that's a good thing.
--Employees who are rewarded, respected, and well cared for treat customers the same way.

A successful entrepreneur and co-founder of Zingerman's Deli shares the secrets of effective and efficient customer service, explaining how to develop a loyal customer base using his principles and techniques.

Portions of this page Copyright 1995 - 2012 Muze Inc. All rights reserved.

Fireking Books and Collectibles

Visit my eBay storeFireking Books and Collectibles

NEW

Zingerman's Guide To Giving Great Service

By

Ari Weinzweig


PLEASE BE ADVISE THAT THE BOOK HAS STICKER ON THE BACK OF THE DUSTCOVER FROM FROM BOOKSTORE.
 

Entrepreneurial phenomenon Ari Weinzweig, co-founder of the much-loved Zingerman's Deli, shares the secrets to providing world-class customer service.
Zingerman's in Ann Arbor, Michigan, is a beloved deli with some of the most loyal clientele around. It has been praised for its products and service in media outlets far and wide, including the New York Times, Men's Journal, Inc. Magazine, Esquire, Atlantic Monthly, USA Today, and Fast Company. And what started out as a small deli has grown to a flourishing restaurant, catering service, bakery, mail-order operation, creamery, and training business.
Booming business and loyal customers are proof enough that the Zingerman's team knows a thing or two about customer service. Now in Zingerman's Guide to Giving Great Service, co-founder Ari Weinzweig shares the unique Zingerman method of treating customers, giving the reader step-by-step instructions on what to teach staff, how to train them, how to implement the training, how to measure their success, and finally, how to reward performance.
Some of Zingerman's time-tested principles:
--Customers who get a great product but poor service won't be as loyal as those who are disappointed with a product but get great service.
--You'll get more complaints if people believe you care enough to listen to them. And that's a good thing.
--Employees who are rewarded, respected, and well cared for treat customers the same way.
A successful entrepreneur and co-founder of Zingerman's Deli shares the secrets of effective and efficient customer service, explaining how to develop a loyal customer base using his principles and techniques.

Thank you for looking at my merchandise
Any questions will be promptly answered
Shipping on multiple items from store will be combined


Questions and answers about this item

 No questions or answers have been posted about this item. 
Back to home page | See More Details about "Zingerman's Guide To Giving Great Service by Ari Weinzw..."Return to top