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ZINGERMAN'S GUIDE TO GIVING GREAT SERVICE | ||
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| Item condition: | Good | |
| Ended: | Feb 22, 201211:56:28 PST | |
| Sold For: | US $4.24 | |
| Shipping: | FREE Economy Shipping | |
| Item location: | 97123, United States | |
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Seller assumes all responsibility for this listing.Item number: 180812934888
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Last updated on Feb 11, 2012 04:09:02 PST View all revisions
 100%- opens in a new window or tab of the final sale price will support Goodwill Industries of the Columbia-Willamette- opens in a new window or tab ( Small deduction may apply. - opens in a new window or tab Learn more about eBay Giving Works - opens in a new window or tab ) | |||
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Publisher's Note Entrepreneurial phenomenon Ari Weinzweig, co-founder of the much-loved Zingerman's Deli, shares the secrets to providing world-class customer service. Zingerman's in Ann Arbor, Michigan, is a beloved deli with some of the most loyal clientele around. It has been praised for its products and service in media outlets far and wide, including the New York Times, Men's Journal, Inc. Magazine, Esquire, Atlantic Monthly, USA Today, and Fast Company. And what started out as a small deli has grown to a flourishing restaurant, catering service, bakery, mail-order operation, creamery, and training business. Booming business and loyal customers are proof enough that the Zingerman's team knows a thing or two about customer service. Now in Zingerman's Guide to Giving Great Service, co-founder Ari Weinzweig shares the unique Zingerman method of treating customers, giving the reader step-by-step instructions on what to teach staff, how to train them, how to implement the training, how to measure their success, and finally, how to reward performance. Some of Zingerman's time-tested principles: --Customers who get a great product but poor service won't be as loyal as those who are disappointed with a product but get great service. --You'll get more complaints if people believe you care enough to listen to them. And that's a good thing. --Employees who are rewarded, respected, and well cared for treat customers the same way. A successful entrepreneur and co-founder of Zingerman's Deli shares the secrets of effective and efficient customer service, explaining how to develop a loyal customer base using his principles and techniques. | ||||||||||||||||||||||||||
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