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Zingerman's Guide to Giving Great Service
by Ari WeinzweigEstimated delivery 3-12 business days
Format Hardcover
Condition Brand New
Some of Zingerman's time-tested principles:
Customers who get a great product but poor service won't be as loyal as those who are disappointed with a product but get great service.You'll get more complaints if people believe you care enough to listen to them. And that's a good thing.Employees who are rewarded, respected, and well cared for treat customers the same way.
- ISBN 1401301436
- ISBN-13 9781401301439
- Title Zingerman's Guide to Giving Great Service
- Author Ari Weinzweig
- Format Hardcover
- Year 2004
- Pages 129
- Publisher Hyperion Books
- Dimensions5.3 in. x 0.7 in. x 7.6 in.
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