We guarantee all our products. Intrada products are packed safely & securely to insure they arrive in perfect condition, on a rare occasion an item arrives damaged, it is imperative that you do the following. If an item is damaged please contact us for a replacement with in 14 days of receiving merchandise. If an item is damaged, please save the shipping box and packing material. UPS will contact you to pick up the damaged item. A replacement will be issued as soon as we receive conformation of claim from UPS. If you are not satisfied with the product please contact us for a refund. A refund will be given less shipping charges (this includes the shipping to you and the return of the item to us) and also less a 15% restocking fee. When you contact us we will inform you where to mail the item. Non-satisfied items must have original box for return. The refund will be issued as soon as we receive the item. Thank You A Froggy Place |