When any item is sold on eBay the seller incurs cost associated with this sale such as insertion fees, various listing fees as well as a final value fee based on a specific seller ratings system. These along with a Pay Pal transaction fee is the reason we try to make sure our listing are as accurate and descriptive as possible in order to prevent the wrongs parts or equipment from being ordered. Please be sure of the parts or equipment you are ordering before placing your order and if you are not sure the listed part is correct please contact our customer service department by email before ordering your product from our eBay store. If however you do experience a problem with any of the products or services you have received from us please contact our customer service department by email through the eBay site with the products eBay item listing number so we can resolve any type of discrepancies and continue to provide excellent customer service. Stated return Policy: If the item is found to be defective the customer may send the part back for inspection from Provenpart, if the part is considered to have a material defect Provenpart will send the customer at no charge a replacement part. If you are claiming the part arrived damaged in the package the package must not be opened in order to be able to send the part back for an exchange. Opened packages will not be accepted for returns. The original shipping cost covering the items shipment to the buyer is not refundable for any reason as this was agreed to in the initial sale of the product and is not part of the actual value of the item in question. All parts and equipment purchased on eBay are purchased by the buyer with no additional promises being made for technical service. Item’s that are not opened, installed or used may under authorized conditions be returned within 7 days for a partial refund less the shipping cost and a 15% restocking fee. These items will need to have a Returned Good Authorization number “RGA” with the product being returned in order to be accepted for return. All return shipping cost will be the sole responsibility of the buyer and will need to be paid by the buyer and product returned with a collect charge will be refused and not accepted. By purchasing any parts or equipment from Provenpart you agree to these terms and conditions.