We accept all major credit cards and debit cards over the phone. We accept Paypal (Delivery will only be made if the address is confirmed by Paypal) We can accept payment via bank transfer please add a note of your name and telephone number with item code. International customers need to pay either through paypal or e-Check. You may contact us via email regarding any payment questions you may have. For all payments, please do include the item number, any sizing that may be involved, or any other special note you may want to reiterate. Payments without these information may experience delays in processing and/or be returned.
Please make out all payment enquiries to "Saddlery Inc." and mail it to the address below:
Saddlery Inc
5542 Morgan Park
Sugar Land, TX 77479
Payments made through e-checks may require a clearing period before the items are shipped. It is encouraged that your bank information and address are "Confirmed" on paypal too.
To encourage buyers to buy more with discounted cost, we do offer combined shipping. If you buy more than one item at the same time, the items shall be packed together and charged as follows:
Total Shipping Cost = Highest shipping cost between items + half the cost of the other items.
Items are normally shipped within 24-48 hours of receiving the payments if received through paypal (weekends and holidays are excluded). Items paid for via check are shipped only after the checks are cleared. This normally involves about 10 working days. Hence, it is recommended to pay through paypal. Our aim is to deliver goods within a stated delivery time, but this is sometimes outside of our control and we cannot be held responsible for any consequential losses, costs or damages involved with late delivery. Bargained Auctions does not accept any liability for shortages and damages to delivered goods unless the customer notifies by phone within 24 hours of shortages/ damages followed by a written notification within 4 days in order to process a claim with the manufacturer or the delivery company. You must retain all the original packaging for inspection by the courier or us.
We do offer clients pickup from our location in Texas. However, 3rd party courier services are not accepted.
International customers are responsible for all customs that may incur. These items are shipped by USPS (Local Postal services) and normally take 6-12 working days under normal conditions.
All shipments destined for locations within the United States are issued a tracking number. This is issued as soon as the items are ready for shipping and are sent to customer via email through the shipping service. However, if you do have spam blocker, you may not be able to receive the notification.
We are committed to providing our customers with the highest quality in products and service. Items are guaranteed according to the notes in the description above. We offer returns and exchanges only on limited time period and is explained in details below. It is to be noted that the undermentioned return policy gets overwritten if the description above mentions that the item is on clearance and there is no return or refund. All sales are considered final if it is clearly stated in the description above.
Items are shipped in the best of conditions. They shall be only accepted back as return if the item does not fit or there is a fault in the item. The item should not have any damages or sign of it being used before returning. Moreover, the item return date has to be postmarked within the three days after receiving the item. There is a restocking fee of just 9%. The final amount refunded will exclude the shipping. Also, the return shipping cost shall be paid completely by the customer.
Item exchange can also be done but the returned item should not have any damage or signs of it already being used. The item returned should be postmarked within three days of receiving the item. The item shipping cost to and fro shall be the complete responsibility of the customer.
If you have questions that are not properly addressed in the listing, you are welcome to call or email us immediately. Our customer service representatives will return your answers at the earliest convenience.
Feedback shall be left for those who leave us feedback and pay promptly. As soon as you leave positive feedback, you will receive positive feedback immediately. It is strongly recommended that you read all instructions and closely look at the pictures before you make your bid.
It is important that you read the guidelines and instructions thoroughly as negligence can result to dissatisfaction and eventually poor feedback.
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