ZOOM R24 Recorder Interface Controller Sampler Computer - MusicOutlet

Music Outlet Store Policy

We are Manufacturers Authorized Dealer for all of the products we sell. We offer a 100% guarantee that the item is as described!!! We'll always do our best to provide as many quality pictures as bidders need 4 pics minimum, but if you do need more, do not hesitate to ask.
International customers are welcome on most items.

Payment

PayPal, and Credit Cards (Mastercard,Visa). Credit cards payments accepted by phone 703-369-1007-or 1-800-460-0129.  Auction listings must be paid within 3 days of winning bid.

Shipping

We strive to ship the day after your payment arrives, If you pay on Friday or Saturday, shipping will take place the following Monday. Freight items over 150 lbs will be shipped at the discretion of our freight shipping provider.

If any product is damaged in shipping, you should address the issue with the delivery carrier at the time of receiving the item.

International shipping is provided through UPS or USPS. It usually take about 6-14 business days to arrive (Please exclude any Sunday, Saturday and Public Holiday). In addition, I have experience that sometimes the shipping time will takes 3 weeks to 4 weeks. Please understand that it is really out of our control. It may due to the speed of post office of your country or receiving address whether far from city or being inspection by your Custom Department.  However, most items can be received within 10 days. Some buyers even receive the item in 7 days!!  Therefore, please do not worry if the item does not receive within normal shipping time

Please Note: Item marked as free shipping apply for U.S buyer in the lower 48 states, Orders to Hawaii, Alaska, and Puerto Rico are not eligible to get free shipping. 
Please keep in mind The International Shipments may incur custom duties and we are not responsible for imposed duties. 

Returns

If within the first 10 days after your purchase you are unhappy with your items you can return them for a refund, exchange, or a merchandise credit towards the purchase of a different item.

We will exchange defective items within 30 days of notice. Refunds will be for the purchase price less our shipping costs (even if the item had free shipping on the ad) and a possible 15% restocking fee to items returned if the items can no longer be sold as new product or if the item is in a non-sellable condition.

Customer must inspect all goods upon receipt and notify Music Outlet within 72 hours to let us know if the item is damaged or in a condition not otherwise described in the description. Items damaged in shipping are not included in the "100% as described" guarantee, and will be processed through shipping insurance claims.  Please retain all damaged item packing material for insurance reasons. Items not as described will receive a full refund including original shipping costs.

Besides items returned under the 100% as described guarantee return shipping costs are non-refundable for any reason. Items can only be returned with prior authorization.  An RMA (return materials authorization) number most be obtained from us before you return any order. Unauthorized returns can not be honored and more than likely will be lost.

Also if the product has been registered with the manufacturer, the product cannot be returned. Because the warranty for many manufactures do not transfer warranty and the product cannot be resold to another customer.

Any product purchased and has gone through an act of Mother Nature (Tornado, Hurricane, Flooding, Fire or other natural or man made disaster) are Non Returnable.

Customers must pack any item(s) being returned completely, with all manuals, cables, accessories, software, etc. Regardless of condition, all products must be packaged appropriately so as not to incur physical damage during return shipping. Item(s) Damaged due to inappropriate packaging, not in original condition, missing materials (warranty cards, accessories, etc.), or determined to have been abused will be returned to customer at customers cost with no refund.

Non Returnable Items

Include: software, guitar pick-ups, Item with packaging that is damaged/missing, and items that are considered for personal use (earphones, headphones, microphones, instrument mouthpieces, or any items that you wouldn't want to purchase if someone else had previously used them). Also, Items not normally stocked (i.e. "Special Orders", discontinued products, close-outs, used products, etc.). Please make sure to check your order after receiving it to be sure that it is in proper working order.

Feedback

Feedback will be made after you receive your item, have a chance to look it over, and you have left feedback. Please keep communications open, and call us and/or email us to give us the opportunity to work out any problems before leaving negative feedback. Negative feedback should be your very last resort. It should never happen if you contact us and let us help you! Positive feedback is very important to us.  We take pride in our customer service. Please contact us with any problems.

703-369-1007

Music Outlet

10957 Lute Ct.

Manassas. Va.20109

Store Hours

Monday-Friday

10:00 AM – 7:00 PM