Paypal is our preferred payment method for international customers. All payments are expected within 7 days after the auction or listing ends unless customer is still bidding for another item for combined shipping.Please send us a note via the ebay messaging system if you want to bid or purchase another item for combined shipping, while we are processing your current order. Shipping and handling fees are charges based on the numbers of shipments, not on items purchased.Please take note that some of our SPECIAL Discount products may not be eligible for combined shipping.If the seller does not receive any combined shipping note from buyer, the seller will ship out the item individually as soon as possible and shipping fees will apply to each shipment.
Please provide the following IMPORTANT information to us when you make your payment.
1.Your FULL NAME
2.Your Full Delivery / Shipping Address - Must also provide your postal code.
3.Your Telephone Numbers - The courier company / mail company will try to contact you first before
they deliver to your doorstep. The seller may also contact you directly if there is any issue with
your orders. The seller will not bear responsibility if the item is sent to your outdated address
or delays in shipment due to missing postal codes or telephone contact numbers not provided.
An immediate purchase order processing and secure fast shipping is our commitment to all our customers.All items will be shipped within 24-48 hours after we receive the cleared payment notification, except for weekends or public holidays.This is because all courier companies or post offices do not pick up / ship during these periods. Buyer is responsible for custom taxes and duties.If you have any special requirement on shipping, please send us a note via the ebay messaging system when you make your payment.
International shipments delivery time range is from 2 days to one month subject to custom clearance and it also depends on the shipping method chosen (Registered air parcel or courier express parcel). The efficiency of mail services in receiver country might also affect the delivery time.Kindly contact us via the ebay messaging system if you want to do multiple purchases for combined shipping.
Estimated Delivery times:
Australia, N. Zealand & Asia Countries: | 1-3 Weeks |
North America & Canada: | 2-4 Weeks |
South America, Mexico & Argentina: | 3-6 Weeks |
Italy, France & Spain: | 3-6 Weeks |
UK & Most of European Countries: | 1-4 Weeks |
Rest of the World: | 3-6 Weeks |
IMPORTANT INFO:
- Please provide us full details of your name, full delivery address especially postcode and your contact telephone numbers (required for courier delivery)
- Courier service providers do not ship to PO box,APO and FPO address except Dubai (Dhl will ship to dubai P.O Box)
- Some countries addresses are not deliverable with Express ,EMS or Pos Malaysia. Example, Turmenistan, Israel and etc. But we can still deliver to the addresses above using DHL Global Mail service.
- Delivery time/ mail transit time for Air mail / Air Parcel is up to 21 working days subject to custom clearance. Delivery to Italy and Brazil might take slighly longer using mail/air parcel due to custom clearance issues.
- The shipper reserve the right to upgrade the customer shipping method from Registered Air parcel to Courier service for FREE without the prior notification to the customer.
- No shipments will be picked up on Sundays (asian time zone) and Asian public holidays.
We offer a 100% satisfaction guarantee to all of our customers together with a 7 days return policy on all new items purchased.J ust kindly return the item back to us in its original condition and include your personal details, ebay id,email address and contact numbers in your return notes.
We provide a 24/7 customer support service to our customers via the ebay messaging service and email support.
If you do not receive a response from us PLEASE TEST YOUR EMAIL. In most cases it's due to a full mailbox or error in your e-mail. This is very common for AOL & HOTMAIL users. Please also check if the mail has been mistakenly delivered to the Junk/Spam folder.
Thank you for visiting us.
Our customer service representives are working on a 24/7 basis.We will reply to all inquiries immediately or maximum within 24-48 hours.Please contact us first to get a satisfactory solution if you have any issue with our product or service. Once the feedback is left, the transaction is considered completed on ebay.
All enquiries will be responded to within 24-48 hours due to different time zones.Slight delays may be expected if customers are not in the same time zone with us (GMT+8).The best way to communicate with us is to send us a message via the ebay messaging system.
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