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• About Us
• Payment
• Shipping
• Terms
• Returns

About Us

Musician's Friend is a company with music in our blood! Many of us play weekend gigs, keep an axe handy at our desks to get in a few break-time riffs, and rock out at our company-sponsored jams. We live and breathe the gear. In fact, next to food and shelter, music is definitely a close third. We believe music is a common language and a shared value with many of our customers. That's why our mission is to offer the lowest prices on today's best music gear along with tools for making smart buying decisions. We know its important to stick with a source you can trust, like finding that valued member of your band, which is why we offer a generous risk-free shopping experience--Our 45-Day Lowest Price and Complete Satisfaction guarantees back every purchase. We will beat any price too! Just call us with a verified, cheaper price and we'll beat it! Thanks to the strong foundations built by our founders Rob and DeAnna Eastman, Musician's Friend has come a long way since it's genesis in a California garage. Today, we're proud to offer a long list of benefits and programs available to every person in the music community in addition to weekly, often daily gear discounts.

• About Us
• Payment
• Shipping
• Terms
• Returns

Payment

Musician’s Friend only accepts payments for eBay orders through Paypal. Immediate payment is required upon selecting "Buy It Now".

• About Us
• Payment
• Shipping
• Terms
• Returns

Shipping

    
Orders typically ship within 24 hours of order placement.
    
Orders ship from our centrally located, state  of the art distribution center to ensure fast delivery.
    
Our team of service professionals work  diligently to ensure that your order is accurate and on time.
    
As a security precaution, some orders may  require extended verification.
    
To make sure you get your gear as quickly as  possible, your order may arrive in multiple boxes over multiple days, but you  will not be charged more for shipping as a result.
    
Orders shipping outside the Lower 48 States to  Hawaii, Alaska, and Puerto Rico can only be shipped via air services.
    
Lighter weight items may be shipped via USPS  and may not contain a tracking number.
    
Orders shipping to U.S. Military APO/FPO  addresses, PO Boxes, and U.S. territories (Guam, Virgin Islands, etc.) are  shipped by USPS (6-10 business days). International APO/FPO destinations may  require additional delivery time. NOTE: Boxes over 70 lb. each cannot be  shipped to these locations.
    


    Some items we sell can ship internationally. Check the 'Shipping and payments' tab to confirm if your item is eligible for international shipment. Please Note: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.
    

• About Us
• Payment
• Shipping
• Terms
• Returns

Terms

    
45-Day Best Price Guarantee-Buy with confidence. If you find a lower advertised price from any authorized U.S. dealer before or after the sale, call or email us. We'll beat any verifiable advertised price by 10% of the diffrence. If you've already purchased from us and find a lower advertised price within 45 days of your purchase, contact us via phone or email and we'll refund the difference after verification.
    
Sales Tax - We are required to collect sales tax on all orders shipped to California, Indiana, Missouri, Utah & Washington. If you are shipping item to any one of these states, you will be charged the local sales tax rates.Colorado, Oklahoma, South Dakota & Vermont Residents: Musician's Friend is not obligated to, and does not, collect sales tax in your state. Your purchase is subject to sales/use tax in these states unless it is specifically exempt from taxation. The purchase is not exempt merely because it is made over the Internet or by other remote means. These states require that you file a sales/use tax return at the end of the year reporting all of the purchases that were not taxed on those purchases. Retailers that do not collect sales tax in these states are obligated to provide purchasers an end-of-year sumary of purchases in order to assist them in filing their tax report. Retailers that do not collect sales tax in these states may be required by law to provide the Department of Revenue with an annual report of the total amount of all of your purchases above certain thresholds. Details on how to file this return may be foundat your applicable Department of Revenue website.
    

• About Us
• Payment
• Shipping
• Terms
• Returns

Returns

If you are not completely satisfied with any product1, you can return it for a full refund or credit (of the product purchase price) toward a different product. We give you 45 days from the shipping date to make your decision. That’s the best guarantee in the music Industry.


The following items are returnable only if defective OR unopened or unused: strings, reeds, computers, tubes, earbuds, earplugs, recorders, tin whistles, flutophones, "world" wind instruments, harmonicas, raw-frame speakers, drumheads, drumsticks, turntable cartridges, fog fluid, clothing/footwear, body jewelry, sheet music, cleaners, polishes, and polishing cloths. Software/soundware, cassettes, books, CDs, DVDs, and videos may be returned for credit only if they are in their original, sealed packaging. If defective, these items will only be exchanged for the same product.


Returned bows are assessed a $4.00 restocking fee. Instruments priced over $3,000.00 are assessed a $20.00 restocking fee. All returned woodwind and brass instruments incur a $10.00 sanitization fee. Returned mouthpieces priced over $300 incur an $8.00 sanitization fee; the fee for mouthpieces under $300 is $4.00.    


Exchanges - Need to exchange an item? Return your item for a refund and place a new order on Musician's Friend eBay Store.


Musician’s Friend only accepts returns made within the first 45 days from shipment.**


Should you find it necessary to return any merchandise, it must be shipped within this 45-day guarantee period. Please follow the return instructions printed on the back of your invoice. All returned items must include a Return Authorization Number, be in the original packaging complete with all components including the warranty card and owner’s manual and show no signs of wear or abuse; otherwise the return will either be refused or subject to a 15% restocking fee. 


Should you decide to return your shipment, please follow the return steps printed on the back of your invoice and pack your return carefully to prevent damage in shipment. All returns must:


1.        Include a Return Authorization Number;


2.        Be in the original packaging complete with all collateral materials such as cases, straps, cables, care kits, certificates of authenticity, warranty cards, manuals, and any other materials that originally shipped with the instrument;


3.        Be in brand-new condition, showing no signs of wear or use such as belt-buckle or pick scratches, scuffs, dings, or scrapes on the instrument or collateral materials.


**Stringed instruments priced at $1999.00 or more, must be returned within 10 days of shipment. Return items not meeting these requirements may be refused or a restocking fee of up to 25% may be assessed.



The following items are returnable only if defective OR unopened or unused: strings, reeds, computers, tubes, earbuds, earplugs, recorders, tin whistles, flutophones, "world" wind instruments, harmonicas, raw-frame speakers, drumheads, drumsticks, turntable cartridges, fog fluid, clothing/footwear, body jewelry, sheet music, cleaners, polishes, and polishing cloths. Software/soundware, cassettes, books, CDs, DVDs, and videos may be returned for credit only if they are in their original, sealed packaging. If defective, these items will only be exchanged for the same product.