Payment Policy
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All Payments must be received within 7 days of auction close or the item will be re-listed and an unpaid item dispute started with eBay.
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We accept all major credit cards through Paypal.
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We don't accept direct credit card payments.
Shipment
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This item will be shipped to you from Hong Kong and marked as "Gift" By airmail. We will ship the item after the payment has been paid in full and cleared.
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Item shipped from Hong Kong using airmail by Hong Kong Post Office, reach most of the countries within 7 to 14 business days.
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Delivery time depends on destination and other factors, it may takes up to 20 business days.
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Destination |
Approx. Delivery time |
|
Business Days (not including holiday) |
5-7 |
8-11 |
12-14 |
15-19 |
20-22 |
>22 |
|
Working Days + Saturday + Sunday |
5-9 |
10-15 |
16-20 |
21-25 |
26-30 |
>31 |
|
United States |
Rate (item arrived) |
5 .1% |
50.1% |
29.6% |
10.5% |
4.7% |
Refund |
|
United Kingdom |
Rate (item arrived) |
9.9% |
63.2% |
19.1% |
3.4% |
4.4% |
Refund |
|
Australia |
Rate (item arrived) |
21.4% |
50.0% |
14.3% |
7.2% |
7.1% |
Refund |
|
France |
Rate (item arrived) |
10.5% |
28.6% |
43.8% |
10.1% |
7.0% |
Refund |
|
Germany |
Rate (item arrived) |
11.1% |
22.2% |
30.3% |
20.9% |
15.5% |
Refund |
Canada |
Rate (item arrived) |
0.0% |
47.1% |
31.4% |
17.6% |
3.9% |
Refund |
|
Spain |
Rate (item arrived) |
3.5% |
25.0% |
47.9% |
12.9% |
10.7% |
Refund |
Brazil |
Rate (item arrived) |
3.0% |
18.6% |
17.7% |
8.9% |
26.2% |
25.6% |
Italy |
Rate (item arrived) |
2.5% |
10.2% |
18.2% |
17.3% |
31.3% |
20.5% |
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Please note that S/H charges can not be combined with other auctions. Fees are Non-Negotiable.
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You are highly recommended to buy insurance for registered airmail to secure your item.
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For insured item only, tracking no. will be given for customer to check the shipping status online.
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We will send you an invoice immediately after the auction ends.
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After we ship the item, we will email you the shipping information, as well as your tracking number (for insured item only).
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When you paid from paypal, please check your address at paypal, if the address is not correct, please make the alternation before you paid. The incomplete address will cause the mail lost and it is your responsibility on correct them. No refund, Claims will be accept from this case.
Feedback Policy
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We will leave feedback after we receive your feedback and know that the transaction is complete and you are satisfied.
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Please communicate with us before leave negtive feedback and we will do our best to resolve any issues you have.
Return Policy
- 100% Satisfaction or Refund the item and get full refund for winning price.
- Buyer must contact us via email within 3 days of receipt of item.
- We must receive the item in the original condition.
- We must receive the return within 30 days .of the buyer's original receipt.
- Sorry We cant refund Shipping and Insurance.
Frequently Asked questions
- Q. When do you ship out the items?
A. We ship out all items within 1 working days after payment is received and cleared.
- Q. Your shipping charges are rather high. Do you give discounts or combine shipping?
A. About the combine shipping like you said, yes, we can combine shipping but you need pay the shipping cost for each item,because the shipping cost depend on the weight of each item, and our listing price for this item is already the lowest price on ebay site.
- Q. Which shipping courier does sz_focus use?
A. As we are a Chinese owned general trading and wholesale company located in Shenzhen, China right next to Hong Kong. We use the HongKong Postal services to send our items.
- Q. Which countries do you ship to?
A. We ship worldwide.
- Q. Do you ship to PO Boxes Addresses?
A. Yes. However, we can only ship by non registered post to such addresses as this is the only method that does not require a signature on receipt.
- Q. How can I track my order?
A. 3USD is insurance cost, if you pay for it, we will ship your item in registered airmail and provide the tracking number to you. If you do not want to pay for it, that is ok. I will ship your item in flat airmail. You can make your choice.
- Q. What payment methods do you have?
A. For international transactions, we only accept payment via paypal.
- Q. Do you accept credit card payments?
A. We are only able to accept credit card via PayPal only.
- Q. Do you accept returns or do refunds?
A. Yes, we do but only in the following situation:
1) Item received is not what you have ordered. Example is that you ordered a bracelet, but received some necklace cases. We will resend a new item you ordered to you within 1 working day.
2) Item received damage. In this case, we would require proof of damage. Reissue or Full refund would be given within 1 working day.
- Q. What if I do not receive my items at all? Do you refund?
A. If you have opt for registered airmail or express delivery and did not receive your items, we will investigate from the tracking number. Usually, we will refund the item price in full; For flat airmail by HongKong post, refunds for item price only(excluding shipping) might be granted on a case by case basis.
- Q. What if I misunderstood the description and have bought the item in error?
A. In cases like this, we are sorry but we could not offer you a refund, unless you are willing to bear the shipping cost to return the item to us in as-new condition. Once we receive the returned item, we will then refund you minus the shipping cost.
- Q. What if I can't find something that I want? Can you source it for me?
A. If you can't find something that you want, please contact us to inquire. We are always willing to assist you.
- Q. What if item is no longer available after I have paid?
A. In cases like this, you can cancel your order and get refund in full or wait for some days, we will ship out your item as soon as the item is availble. We will, of course, inform you as soon as possible if this happens.
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