Payment Terms
Once you’re done shopping, the checkout process is easy. Our cart will gather all items within your order, we will be notified that you've made your purchase and are ready for shipment. Our checkout system offers easy payment options. You could use PayPal, American Express, Visa, MasterCard, or Discover - it's all safe - all secure. If you make your payment directly through PayPal's website, we will not know of this payment, so please inform us should you do this so we can note that your item has been paid for and we can process your order.
Shipping
FREE SHIPPING when applicable (relevant) is for the lower 48 states only. This means when an ad has Free Shipping this shipping price is for the Continental U.S. only
We do everything we can to ship your order out as soon as possible - your satisfaction is our success! We ask that you allow 1 business day for processing and completion of your order. Provided that the order is completed and paid, we'll do everything we can to get it out within 1 business day!
Your actual shipping and handling charge is automatically calculated during our easy checkout process unless otherwise noted. All orders shipping to addresses within the continental U.S. will ship via FedEx or the United States Postal Service. It is our choice based on the product size and weight.
We can't ship to P.O. Boxes; Using a P.O. Box will only cause delays.
FREIGHT ORDERS: Please make sure your order has your phone number included. Not providing this will only cause delays. All freight items ship Tuesdays and Thursdays.
We offer free local pick up at our offices in Tallahassee Florida during normal business hours. Direct pick-up at our warehouse is permitted for "Buy It Now" and "Store Inventory" items only and does not apply to items won in auctions. Auction items will be charged the full shipping price listed on each ad - no exceptions.
Pricing for shipping is listed on each ad. Shipping costs are not negotiable. WE DO NOT COMBINE SHIPPING ON AUCTIONS.
We ship to you via FedEx. Tracking numbers and information are provided to you automatically when your item is processed.
International Shipments
Orders are available to ship via USPS and may incur an additional handling charge. Free Shipping is not applicable. Depending on your location it will take an estimated 6-10 (or more) days for arrival. Shipments may be charged GST, Duty or Import charges upon their arrival in your country. You will be responsible for these charges. We assume no responsibility for this so please check with your local customs office to determine what, if any; charge you may be responsible for.
For the purposes of pricing, we use the "USPS Priority Mail" shipping setting in our listings. This is for calculating shipping charges only for your convenience. Your order will be shipped via USPS. EBay does not make provision for sellers to offer FedEx shipping quotes and flat rate shipping for international shipping charges is not feasible.
Canadian Shipments
We love to ship to our neighbors to the north! We've long enjoyed "Non-Resident Importer" status for shipments to Canada. When Canadian customers have completed their checkout all brokerage duties and taxes are the customer’s responsibility. We will always give the lowest possible shipping prices guaranteed.
Inventory
All of the items that you purchase are guaranteed to be brand-new in the box quality and authentic. All products are in stock at the time of their listing. We make every effort to maintain accurate inventory levels so that we can get your product to you as quickly as possible.
We strive to provide feedback as soon as possible after transactions are completed; we hope that you will do the same.
Cancellations
In the event that you wish to cancel your order it's critical that you contact us as soon as possible. We will make every effort to ensure that your order is cancelled in our systems before it's processed. If the order actually ships out, please refuse the shipment so it can be returned to us.
Corrections
If your address is incorrect at the time of your order, the item will be returned to us. In this event, we will make the effort to determine the correct address. However, you will be responsible for any additional shipping charges. Please make sure your address linked with PayPal is correct and up to date. This is the only address we will ship to. If we have to reroute a package, a $10.00 delivery intercept fee will be assessed. This reroute fee the shipper charges us and is not a fee for our service.
Damages
All items are inspected for damage or defects prior to leaving our warehouse. If your item has clearly been damaged during shipment please refuse the shipment. When it's refused the carrier will return it to us and we can then make arrangements for a replacement to be shipped, a damage claim filed with the carrier, or a refund. Shipping Insurance is offered at time of checkout. Contact us immediately if shipping damage is discovered, please do not contact the shipping company.
Frequently Asked Questions
Q: What Time are your Customer Service Hours?
A: Our Customer Service Hours are open from 9am-3pm EST. If you reach our Voicemail we are assisting other customers and will do our best to get back to you in 1 Business day. However for faster customer support please contact us via the eBay message center.
Q: Does this item really have free shipping?
A: When free shipping is listed in an ad, the item does have free shipping. The free shipping however is only for the continental United States. This means the lower 48 States only.
Q: Are you open on weekends or do you ship on the weekends?
A: Our Hours of operation are Monday through Friday from 9am to 5pm EST.
Q: Can I pick my item up from your facility and what is your address?
A: Yes you can, and we are located at 1621 Capital Circle N.E. Bldg. 10, Tallahassee Florida 32308
Q: What time can I pick up my package?
A: You can pick your package up from 10 am to 4 pm EST M-F
Q: Can I place an order over the phone?
A: Yes you can, please call us at 850-671-4868
Q: Do you combine shipping?
A: We will combine when possible and discount shipping when possible per your request.
Q: What is your mailing address?
A: AHI, PO BOX 14799, Tallahassee, FL 32317
Q: How do I initiate a return?
A: Please contact us via the eBay messge center and we will email an RMA form. This form must be on the outside of your return. This allows us to expedite the return process and issue a refund or a replacement.
Q: How long will it take to get my item?
A: Depending on your location, it may take from 2 to 6 business days for domestic orders. We also have a FedEx map that shows shipping zones and transit time in our shipping tab in our listings.
International orders can take up to 21 business days depending on your location; however, in most cases it is 6 to 12 business days.
Returns & Exchanges
If you are not completely satisfied with your purchase it can be returned or exchanged within 30 days of the date of receipt of your item. Please contact us through the eBay message center, so we can resolve the problem.
All returns must be made within 30 days of delivery.--NO EXCEPTIONS. An RMA must be requested, then granted from American Hunter Inc, and emailed to the buyer, to initiate a return, exchange, or if you have recieved a damaged or defective product. All returned merchandise must be in the original packaging with the authorization (RMA#) clearly printed on the outside of the package, as well as a printed copy of the completed RMA form inside of the package. We strongly recommend you use a delivery service that can be tracked and insured. **Unauthorized returns will be refused!**
Cancellations or returns of any kind on already shipped items will incur a 15% restocking fee to the buyer. The buyer is responsible for: return shipping costs, as well as sufficiently packing, insuring, and returning the item in "new" condition. Used products WILL NOT be accepted. ** (Unless otherwise agreed upon)** We will either, replace the item with an identical item, or issue you a refund for the value of the item, minus the 15% restocking fee. ** Please Note: If the item you purchased had free shipping; the actual shipping cost (as calculated by FedEx or The USPS) will be deducted from your refund.
If necessary, WE shall file a damage claim. The product will be returned to us, and a replacement will be shipped at OUR EXPENSE. If no replacement is available, we will issue a full refund.
Returns on the following items WILL NOT be accepted:
- ** ANY ITEM THAT HAS BEEN USED**
- Modular Wheelchair Ramps
- Photography items ( due to many abusing this privelege, use and return)
- Hitch adapter and extensions that have been installed.
- XTC Poles
- Generators
- Fuel Pumps
- Tattoo Kits
- Pet Products
- Golf Tents
- Fitness/Dance Poles
- Clearance Items- (Clearance items are clearly advertised as " clearance items" or "as is", so you know before you buy.
- ALL returned items are subject to inspection for damage before a refund is issued. Product must be in new usable condition or a restocking fee may apply.
Warranty
We offer a 30-day return-or-exchange warranty and a 1-year manufacturer warranty on most products. We make no warranties or guarantees, either expressly, or implicit beyond this period unless explicitly stated. This warranty does not apply to products that are used for purposes other than their intended use and/or design, nor does it apply to products that have been modified in any way. Any shipping expenses are not included with warranty claims. We offer free local pick up for new product or parts replacement to avoid any additional shipping expense.
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