In order to make our customers 100% satisfied in all transactions, we offer a 14 Days Money Back Guarantee. Our customers could just simply return items in original package and condition with RMA, and we will gladly refund item price / deduct 20% restocking fee for free shipping items.
We also offer a limited warranty of 60 days on the item upon the date the item is received. Warranty is for EXCHANGE ONLY. All products come with a 60 days limited warranty against manufacturer's defects including bulbs, LED outage, and water leak. (We will not be held responsible for any installation fee associated.) No exchange on items that has been over our limited 60 days warranty. Customer MUST contact us within 7 days after the date of package arrived via email for all claims of shipment damage, defects, missing parts, or dissatisfy. No claims will be accepted after 7 days.
If the product you received is not what you purchased or it function as intend due to manufacturer's defect or whatsoever reason, we will gladly replace it at no charge. However, it is necessary that you can provide pictures to show us the problem before we issue a return label for you. And we will need to examine the defective item before an exchange, or refund is processed.
We strive for 5 star service in our product quality, communication, shipping speed & rates. If you were satisfied with the purchase, please respond with all 5-Stars! If you are not satisfied, please let us know via email at , our customer service representative will contact you as soon as possible to find out the best solution and make sure that you are satisfied with our products and service.
Let's work together to make a great community! We are doing our best to reply every email ASAP. But because we can't work 24 hours a day, some emails may not be able to reply the same days. Also email sent to us on Sat, Sun and public Holidays will be replied on business days. (Please check all emails in inbox and junk/bulk mail folders, emails always misfile to the wrong email folder) |
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