A return authorization is required within 7 days after receiving the item. Please report any imperfections or discrepancies within 24 hours of receiving the item. Exchanges receive 100% credit towards a future purchase. We will only accept item if returned in original condition without any physical changes. (E.g. scratches shortening of bracelet etc) Shipping fees, listing and payment fees are not refundable. All shipment required signature. Special orders are not returnable All returned items must be shipped to us INSURED along with a RA No. Sender is responsible for fully insuring the package. We are NOT responsible for packages lost in transit. Import duties, taxes, and charges are NOT INCLUDED in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your countries customs office to determine what these additional costs will be prior to bidding / buying. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up; do not confuse them for additional shipping charges. We do not mark merchandise values below value or mark items as gifts. US and International government regulations prohibit such behavior. Dear valued customer: We hope you like the item and look forward to you shopping with us again in the near future. If you are satisfied with the purchase and our total service, your comments and feedback are very important to our business’ success. Please take a minute to leave us a positive feedback with an overall Detailed Selling Rating (DSR) of 5. If you plan to give us a neutral or negative feedback, please email us so that we can try our best to resolve your problem. Many thanks and best regards, Watch Palace