NIB ENTERTAINMENT CANDLE SET - TAPERS, VOTIVES & TEALIGHTS - WHITE/UNSCENTED 

• PURCHASE ISSUES
• Payment/Follow-Up
• Shipping/Packing Slips
• RATINGS/OUR HOURS
• Returns/Defective Items

PURCHASE ISSUE(S): SOMETIMES OUR ITEMS CAN BECOME DEFECTIVE OR DAMAGED DURING STORAGE OR HANDLING OR NOT THE QUALITY DUE TO THE ABOVE AND WE RESERVE THE RIGHT NOT TO SEND THIS TO OUR CUSTOMERS.  WE WILL INFORM OUR CUSTOMER ASAP SO PLEASE READ YOUR EMAILS FROM US. A PROMPT REFUND OR REPLACEMENT WILL BE OFFERED ASAP.   

IF THERE IS A ISSUE WITH DELIVERY TIMES, QTY, QUALITY ETC.  WE WILL ALSO EMAIL YOU ASAP.  WE TRY ARE BEST TO MAKE SURE EVERYTHING IS AVAILABLE, IN SAME CONDITION AS ORIGINALLY LISTED IN, AND QTY IS CORRECT AND WILL BE DELIVERED ON TIME.  SOMETIMES THIS IS OUT OF OUR CONTROL.  WE CONSIDER ALL OFFERS ON OUR PRODUCTS WHEN WE OFFER THAT OPTIONS SO PLEASE DO HESITATE TO MAKE A FAIR OFFER - WE USUALLY RESPOND THAT DAY OF THE OFFER.

OUR GEMSTONES, GOLD AND SILVER ARE TESTED GENUINE AND LISTED ACCORDINGLY.  WE ARE TRAINED AND HAVE THE PROPER EQUIPMENT TO VERIFY THIS.  

WE ARE ALSO A MEMBER OF THE - IGS - INTERNATIONAL GEM SOCIETY 

• PURCHASE ISSUES
• Payment/Follow-Up
• Shipping/Packing Slips
• RATINGS/OUR HOURS
• Returns/Defective Items

Payments for auction items are due w/in 5 days after winning the item(s). We will invoice you after the winning auctions closes.  

NOTE: AFTER 5 DAYS WE WILL EMAIL YOU A FINAL REQUEST FOR PAYMENT THEN WE HAVE TO OPEN A CASE IN ORDER TO RECEIVE FINAL VALUE FEE CREDIT.

FOLLOW-UP ON ORDERS:

ONCE WE PROCESS THE ORDER AND SHIP WE COMMUNICATE THIS VIA  EBAY. AGAIN PLEASE READ YOUR EMAILS - OUR COMMUNICATION LINES ARE ALWAYS OPEN.  NOTE OUR BUSINESS HOURS:  9 AM - 7 PM (SOMETIMES LATER)  WEEKENDS CLOSED AND WE DO NOT SHIP ON THE WEEKENDS.  SHIPMENTS ONLY GO OUT ON THE BUSINESS DAYS ONLY.  WE DO NOT WORK HOLIDAYS.  BUSINESS DAYS ARE CONSIDER MONDAY - FRIDAY.

WE ARE VERY EASY TO WORK WITH AND WE ARE BOTH SELLERS AND BUYERS SO PLEASE ALWAYS FEEL FREE TO CONTACT US VIA EBAY

• PURCHASE ISSUES
• Payment/Follow-Up
• Shipping/Packing Slips
• RATINGS/OUR HOURS
• Returns/Defective Items

WE DO NOT INFLATE OUR SHIPPING COST - SHIPPING IS A EXPENSE ON OUR PART AND YOURS.  PLEASE NOTE THIS WHEN ORDERING.  WE CANNOT ABSORB SHIPPING COST - WE ARE NOT A LARGE COMPANY (SMALL FAMILY BUSINESS).  PLEASE NOTE ALSO US POSTAL SERVICE RATES EVERY YEAR INCREASE IF NOT TWICE A YEAR.

WE DO NOT SHIP OUT ON WEEKENDS/HOLIDAYS. 

PACKING SLIPS: WE EMAIL ALL PACKING SLIPS TO YOUR EMAIL - THIS IS OUR PART IN GOING GREEN TO SAVE OUR PLANET.

LEAD PROCESSING TIME ON THIS ITEM BEFORE IT SHIPS IS:  3-10 business days (PLEASE NOTE WE ARE CLOSED ON WEEKENDS) THEN IS SHIPS OUT.  THE PROCESSING TIME WILL BE NOTED IN THE AUCTION AND EBAY ALSO GIVES YOU THE ETA TIME ON WHEN YOUR ITEM(S) SHOULD ARRIVE.

SHIPS VIA USPS, UPS OR FEDEX - THEIR SHIPPING TIMES ARE AROUND 1-10 BUSINESS DAYS PLEASE NOTE THIS WHEN ORDERING. 

INTERNATIONAL ORDERS: MOST AUCTIONS STATE NO INTERNATIONAL SHIPPING PLEASE RESPECT THIS & DO NOT ORDER IF WE DO NOT SHIP OUTSIDE USA - YOU CAN EMAIL US A QUOTE ON SHIPPING OR QUESTION IS WE DO SHIP TO YOUR COUNTRY. THIS ORDERS CAN AND HAVE TAKEN UP TO 8 WEEKS TO RECEIVE DEPENDING ON YOUR LOCATION AND HOW IT IS SENT VIA THE CARRIER.  PLEASE NOTE CUSTOMS CAN HOLD PACKAGES AND IT WOULD BE A GOOD IDEA FOR YOU TO CONTACT YOUR CUSTOMS WHEN ITEMS ARE PASS 4 WEEK MARK. WE CANNOT DO THIS FOR YOU.  PLEASE NOTE THIS WHEN ORDERING.  

• PURCHASE ISSUES
• Payment/Follow-Up
• Shipping/Packing Slips
• RATINGS/OUR HOURS
• Returns/Defective Items

We Strive for every purchase to be five-star rated one. We hope this was & please let us know how we can make yours a five-star rated one too! 

Our goal is to make every customer 100% satisfied with their order. Happy customer's are return customers.

Our hours: Monday - Friday 9-6 pm EST
 
We are closed all major holidays and the weekends.  
 
We are located in Orange Park, Fl and East Palatka, Fl 

We are a small family owned business with over 30 years in retail/jewelry/clothing sales.

• PURCHASE ISSUES
• Payment/Follow-Up
• Shipping/Packing Slips
• RATINGS/OUR HOURS
• Returns/Defective Items

AUCTION WILL NOTE TERMS ALSO - RETURNS:  WHEN RETURNS ARE ACCEPTED:  THERE MAY BE A RESTOCKING FEE OF 15-20% ON NON-DEFECTIVE ITEMS - YOU HAVE 3-7 DAYS TO RETURN YOUR PRODUCT AFTER RECEIPT OF THE ITEM - WHICH IS CONFIRM VIA  DELIVER CONFIRMATION VIA TRACKING. 

IF THE ITEM IS DEFECTIVE YOU MUST CONTACT US VIA EBAY W/IN 48 HOURS OF RECEIVING A DEFECTIVE PRODUCT FOR EXCHANGE OR RETURN INSTRUCTIONS. ITEM CANNOT BE REMOVED FROM ORIGINAL PACKAGES OR "NO" REFUNDS WILL BE ISSUED.  DAMAGE TO BOXES IS NOT CONSIDER DEFECTIVE PRODUCT.  WE TRY TO PACK THE ITEM WELL.