Authorized Dealer - Full Warranty

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We are authorized dealers for all these brands. Click a logo to see our listings.

We collect NYS Sales Tax for items shipping within New York. Local duties, taxes and fees out of the USA are not included in the sale price or ship charge. Proaudiostar is not responsible for any taxes outside of NY and or the USA.

If an item is refused by the buyer, ship costs to and from the destination in which the item was shipped to are not refunded. Please note the cost of return shipping is usually double of what the original ship cost.

Shipping is not free to HI, AK, and PR. FREE SHIPPING ONLY TO THE LOWER 48 STATES.

We provide free shipping via FedEx Ground to the contiguous 48 United States, on most items.

Shipping fees to ALL OTHER LOCATIONS will be calculated individually and added to customer invoices. Local duties, taxes and charges are not included in the sale price or ship charges. ProAudioStar is not responsible for any taxes outside of NY and or the USA. In the event that the customer refuses a shipment, all shipping costs to and from the country or State in which the item was shipped to are not refunded. Please note, in some cases return shipping can cost as much as double the original ship cost.

We operate a 30-day return period. Items must be returned with all original packaging as well as all included items. Items that are not returned in original, resalable condition are subject to a 15% restocking fee. We charge a 15% restocking fee on returned items only if the item is clearly used and or the packing is tarnished. A %5 re-stock is more likely if the unit comes back in mint condition. The ship cost we paid Fedex to ship your item will be deducted as well. In some cases restock fee's and ship costs can be applied as a store credit.

We will exchange a defective unit for the same unit within the 30-day period. If your purchase is incompatible with your setup, or you simply do not like your purchase, we will exchange for an alternative item or store credit, less shipping fees (including those which may have been incurred on “free shipping” items).

Items that can not be returned include: software, units with contents or packaging that is damaged/missing, and items that are considered for personal use (such as earphones, headphones, microphones, instrument mouthpieces, or other items that you wouldn't want to purchase if someone else had previously used them). Also, Items which we do not normally stock (i.e. "Special Orders", discontinued products, close-outs, used products, etc.) are non-returnable. We strongly suggest that you check your order after receiving it to be sure that it is in proper working order.

Shipping and handling costs are non-refundable, including a reasonable ship cost calculated into free US shipping best offer prices.

Please contact us for our Return Form and return ship instructions before returning any items. Upon receipt of the returned product a credit will be issued according to your payment method. If any product is damaged in shipping, you should address the issue promptly with the appropriate carrier. Any return sent back with out contacting us and completing a return form will NOT be processed.

Please call anytime. We hope your experience with us, even when returning gear, is easy and is positive.