· Most of our items listed are posted and sold either AS-IS or WORKING. If sold “Working” you have 7 days from the date of arrival to test the item or items & notify us if it is not working, failing to do so within the time frame will void any return or exchange policy that was offered. NO Warranty unless otherwise specified in description. There are no refunds or exchanges or returns for items that are sold AS IS.
· Please, understand that we do not have the equipment, facilities, or time to fully test every item. If we say the item works, then it was tested to the best of our ability.
· It is your responsibility to verify the software or the capability of an item you purchase prior to purchasing it, to confirm it works with what you have. No refund will be given if item is working but not compatible with your equipment. In most cases this can be negotiated, but it must be done prior to your purchase.
· Items sometimes show the serial number, due to the fact that sometimes we have multiple items for sale you might not get the one in the photo, the item will be in as good or better condition than the photo shown.
· All, items and contents are described to the best of our ability. We examine all items and supply all available Make/Model information. We do not have time to get detailed information beyond what is stated in the listing but will try to answer all questions in a timely manner.
POLICY & RETURNS
· If you feel we have misrepresented an item, please contact us either by email or telephone or through ebay and give us the opportunity to work it out with you. With most items you have 7 days from the date you receive the item or items to test & notify us if it is not working. However, some items are sold “AS IS”.
· First, we will offer to repair or replace your item with another item as close to the original description as possible, if you have notified us of the problem within 7 business days of receiving the item.
Palladeo Equipment’s 100% Money Back Guarantee is based on a simple principle - 100% Customer Satisfaction Guaranteed on Every Order. We will happily replace this item and ship it to you right away.
· Please allow up to 48 hours (excluding weekends and holidays) for us to respond to your email or phone message.
· If you have not heard back from us within 48 hours, please check your spam and trash folders; we do try our best to stay on top of things. If you have a question about an existing eBay order or would like to know more about an item can be reached at :
1-877-PALLADEO or 1-877-725-5233 or
or email us
HOURS OF OPERATION
· We are open Monday - Friday, 8-4 Pacific Time, except for closed holidays, and weekends. However, we do check our ebay account throughout the weekend.
· If applicable California residence must pay sale tax unless you send us a valid tax reseller number and are in that line of resale business.
· Buyer is responsible for shipping and handling charges unless stated in the auction. In ALL cases, the buyer pays for return shipping.
· We are Not Responsible for any damages or missing shipment if insurance is not purchased. All items shipped to other Countries MUST have insurance for the full value.
· Expedited Shipping is usually always available for an additional fee.
· Shipping and handling FEDEX or USPS is who we prefer to use. Our listing usually only offer Fedex Ground , however if you are wanting faster shipping, please make a note of that in the message box and I will confirm the price and send you a new invoice. You may also call or email for a price quote on shipping 1-877-PALLADEO or 1-877-725-5233.
· International buyers U.S. Postage Priority Mail contact us for shipping and handling charges. If you prefer you may also provide us with your shipping accounts to be used for the item or items.
· Larger items are sometimes more affordable to be shipped using freight companies.
· We use ebay shipping calculator and sometime their calculations are off, if you think the shipping is high, please contact me and I will do my best in getting it adjusting for you.
· Orders are shipped on weekdays only.
· We offer shipping discounts when you purchase more than one item, so do not be alarmed with what it comes up on ebay it will be adjusted prior to you making the payment.
· We accept PayPal, Visa, MasterCard, Wire Transfers, Check, Cashiers Checks. All checks must clear prior to shipping.
· Payment must be paid within 72 hrs or it will be re-listed.
QUESTIONS & CONTACT
Please call or E-mail us with any questions:
Our Telephone Number is: (1-877-PALLADEO or 1-877-725-5233 or )
Detailed Seller Ratings (DSR)
Due to the new eBay rules where neutrals count as a negative towards your feedback score I ask that you please don't leave a neutral. If you have a problem with your purchase please contact me and we can resolve it.
Please see my feedback score.
WE APPRECIATE YOUR BUSINESS AND WE THANK YOU FOR BUYING FROM US. WE LOOK FORWARD TO PROVIDING YOU WITH OUTSTANDING SERVICE.
GOOD LUCK BIDDING!
THANK YOU FOR PURCHASE & TAKING THE TIME TO LEAVE FEEDBACK