This product is brand new.

• Original manufacturer supplied accessories are included.
• Full manufacturers warranty is included.

For more information on the product warranty, please send a self addressed stamped envelope to:

Ecom 2000 inc, 140 58th Street BLDG A3K, Brooklyn, NY 11220

Payment Methods Accepted
We Gladly Accept Payments via PayPal. We do not accept payments from international PayPal accounts. Your PayPal account must be US based. If you are having problems paying through PayPal, we also accept all major Credit Card, such as Visa, MasterCard, American Express and Discover. You can call us at (800) 790-6136 for assistance if you have problems checking out. Our experienced staff can assist in walking you through the checkout process.

Processing Time
Our normal business hours are from Monday through Friday, 9:00am - 5:00pm Eastern Standard Time. We are closed on the weekend, and most major holidays. It usually takes 24-48 hours for us to process an order (prior to shipping it). Please note: processing time is not the same as transit time. Orders placed on Friday after 2 PM  Eastern Standard Time will be processed the following Monday. Shipping companies do not do pick-ups or make deliveries on the weekends.

Transit Time
Please allow between 5-7 Business Days for shipping transit time. We use the following carriers and methods. Fedex, Smartpost by Fedex, USPS Priority, USPS First Class, UPS, UPS Mail Innovations. Based on various factors we will choose which method is used. Televisions/Major Applicances/Oversized Items  will ship with private freight carrier and you will be given the name of the freight company and waybill number for tracking .Tracking is normally provided, however may not be available with certain shipping methods. If you require faster shipping service and you are willing to cover the difference in price, please call us before ordering at 800-790-6136 or via email through eBay contact vendor options.

Shipping Fees
Domestic Shipping to the continental USA 48 States is always free and includes Handling and Insurance.

Free Domestic Shipping is only available to any physical address (not a PO Box) that is located in the lower 48 states. Shipping to a PO box can delay your order and may require additional shipping costs. Please note ship time is not guaranteed when shipping to a PO box.

Shipping to Alaska, Hawaii, Puerto Rico and US Territories: There will be additional costs added to ship to these locations, please call us at 800-790-6136 or email us through eBays contact vendor options for shipping quotes. for shipping quotes. Ship time is not guaranteed. Free shipping is for the lower 48 only. Placing the order and not contacting us prior will result in processing delays and possible cancelation of your order.

Shipping to APO/FPO's: In order to get a quote please e-mail us with your APO/FPO zip code first. We will respond with the shipping cost. Placing the order and not contacting us prior will result in processing delays and possible cancelation of your order. Please note there are some locations we will NOT be able to ship to. Ship time is not guaranteed.

Transit times are controlled by the carrier and weather related variables. We do not have any control over these factors.

Warehouses located across the US
We utilize multiple warehouses across the Continental United States. If you order two or more products from us, they may ship separately.

No International Orders
We do not sell or ship outside of the United States

Sales Tax: We are required by law to collect 8.375% sales tax in New York. 

Return Policy
Please contact us at 800-790-6136 or through eBays contact vendor options to process an RMA.

You may return merchandise purchased from Ecomelectronics for a refund or a replacement, provided that the procedures and requirements referred to in our return policy below are followed. All product returns require a return authorization number (RMA). A RMA number must be issued within 14 calendar days after the date of receipt; it will be valid for 14 calendar days after it is issued.

Returns should be double boxed, to avoid defacing the original box/packing of the product. The RMA# should be clearly visible on the shipping label. A copy of your invoice and Order # should be included, and your Return should be insured, with shipping costs pre-paid.

Products that are returned with a missing, damaged or altered serial number and/or UPC codes will be refused RMA service and returned to you.

Refunds / Exchanges
A processing fee of 15 percent will apply to the value of all merchandise returned for a refund.

If you purchased a product from Ecomelectronics that you wish to exchange for an alternative, for speedier receipt of your exchange you can place a new order for the desired item and when we receive the original back we will issue your refund. If time is not an issue you can send back the original and upon receipt we will ship your exchanged item. Processing fees may be waived on exchanges, ask our service department about this when processing your exchange.

Refunds are applied to the payment method used at the time of purchase 5-10 days after receipt of the returned merchandise.

Defective Item
An item that was discovered to be defective upon receipt can be replaced with no processing fee. You may also return a defective item for a refund.

Return Shipping
Return shipping cost (the cost to send an item back to our warehouse) is like or comparable to your cost of driving to any store in order to return an item, which is not reimbursable. Therefore, we do not reimburse any return shipping cost. If an item you received is defective, we will certainly replace the item with a new one, however we do not cover or reimburse the shipping cost for returning defective merchandise back to our store. We will ship the replacement product to you at our cost, and use every good measure to ensure that the replacement order is processed quickly.

If an item is refused, the carrier bills us for shipping both ways, and these expenses incurred on your behalf need to be deducted from your refund.

Damaged Items
All Packages are inspected for damage before they ship from our warehouse. If your package has been damaged in transit, please contact us immediately. We must be informed of all shipping related claims within 3 calendar days after the date of receipt. A damage claim will be filed on your behalf and we will replace the item immediately once the claim is approved.

Return Exception
Although we have a very flexible return policy on most of the items we sell, there are some exceptions. There are product categories which are not returnable, due to hygienic, sanitary, or other reasons, as required by the respective Manufacturers. Please review the categories below to make sure that your purchase qualifies to be returned.

Non-Returnable Categories: If opened the following categories are non returnable. Consumable, Perishable, and/or Sensitized items, such as: Paper, Ink, Lamps, Bulbs, Batteries, and Software; Video Games; Personal Care; Printers.

Purchases from these categories are final. In case any of these items is defective, Customer must return them to the respective authorized service centers, for repair or replacement at the option of the Manufacturer. These items cannot be returned to the Merchant.

Televisions/ Major Appliances / Oversized items
These Items are only returnable if they have concealed damage that was not visible at time of delivery and will be exchanged for same exact model. Upon delivery you will be have the option to open/unpack the item for inspection before signing the manifest. In the event you are not available to inspect the item at time of delivery you have 24 hours to make any claims of concealed damage. You can contact us via phone or via email if it is after hours to file your claim.

If the merchandise is visibly damaged upon delivery, please refuse the delivery and note the manifest as such.
Contact our service department and an immediate replacement order will be prepared for you. 
If you are refusing the delivery of the item and it is not damaged, you are responsible for the shipping, handling, and insurance charges for the delivery both ways.

Contact us:
Monday - Friday 9:30 - 5:00 EST
800-790-6136
Contact us through eBays contact vendor options

About Us / Feedback

About Us
At eComelectronics our goal is to provide 5 star service every day of the week to each and every customer.

eComelectronics was founded in 2006. The owners have over 35 years of combined experience in the Mail order and Ecommerce verticals. With years of built relationships with manufacturers and vendors we can guarantee you will be happy with our pricing.

Our service department is always available to work with ay issues you may have with your purchase and our knowledgeable sales staff can help you with your purchase. If you are not sure of what fits the specs of your needs or are just confused on deciding which product is best for you, they are here to help you with a smile.

In addition, we have a team of specialists who are ready to provide customer support when you need it. Our goal is not only to sell you quality products at the lowest prices, but also to build a trusting and lasting relationship.

Feedback
Due to the high volume of transactions we use Ebay's Auto Feedback system. Once you are happy with your purchase, please leave us 5 star positive feedback, and the same will be done for you automatically.

We strive to be a 5 star seller. Your feedback is critical to our success on eBay. If you feel that you cannot leave a Positive comment with all 5 stars - WE WILL EARN IT.

In the event you feel like you have a problem with your order, please give us a chance to make the situation "right" before posting a negative review.

eBay also has Detailed Seller Ratings, these are ratings in which you leave a star rating of 1-5. The highest level of service is a 5. We hope that we can provide you 5 star service in all four categories and that your rating will reflect the same. If you feel the level of service in any of the 4 categories is 3 or lower,  we ask that you contact us prior to leaving feedback via eBays contact vendor options or 800-790-6136 and allow us the opportunity to resolve whatever the issue may be.

The 4 categories are:

• Item as described
• Communication
• Shipping Time
• Shipping and handling charges

Receiving positive feedback with a low score of 3 or less in any of the 4 categories is not what we strive for.

Our goal is simple, we want YOU to be happy. All we ask is a fair opportunity to do so. In the event that you do have an issue with a purchase just let us know and we will be there to back you up. Our team is standing by to serve you and will do everything in their power to make sure your experience is as smooth as can be!

Contact us:
Monday - Friday 9:30 - 5:00 EST
800-790-6136
Contact us through eBays contact vendor options