We want to make your payment options simple. We proudly offer PayPal as well as all major credit cards including Visa, MasterCard, American Express and Discover.
Another option with PayPal is to use an e-check which is the electronic equivalent of a personal check. If your order is paid for with a PayPal e-check, it will be held until we are notified by PayPal that your funds have cleared. Please note that this typically takes 3-4 business days from the date your e-check is initiated.
If you have any questions regarding payment, please contact our Customer Service Department at 1-800-986-5352.
Prior to placing your order, contact us for shipping quotes at firstname.lastname@example.org or call our Customer Service at 1-800-986-5352. Please note we will ship orders in the 48 contiguous United States only.
We use real time freight quotes based on your order specifications (there are many factors that have to be determined when giving freight prices, such as weight, size of material and delivery location) to obtain the most cost-effective shipping costs.
All LTL freight deliveries are tailgate to the curb only. Please contact customer service to discuss options such as residential, inside delivery and/or liftgate service before ordering.
We reserve the right to bill you for shipping charges on refused shipments and for incorrect delivery address.
Shipping Damages and Freight Claims
Once the LTL freight carrier takes possession signing and acknowledging receiving the product in good order, we are no longer responsible for the condition of the product(s) at time of delivery. Common carrier deliveries require a signature.
It is the customer's responsibility to inspect the shipment prior to acceptance and note any freight damage on the bill of lading before the driver leaves:
- Forklift punctures
- Shrink wrap is broken
- Torn or crumpled containers
- Missing items
Please note truck company shipments are "tailgate"1 when delivery is to a business with dock height facilities. When no dock on premises, truck will park in nearest designated loading zone. If you do not have a loading dock, fork lift, or other capability for getting your merchandise off the truck, we suggest you request "lift-gate"2 service for an additional charge.
1Tail-Gate Delivery (delivery is made to the tail end of the truck) is delivery on a standard carrier truck with no lift-gate or lowering device. For this type of delivery, the drivers will not be responsible for lowering any equipment on the truck to the ground. The drivers will deliver to your loading dock or if you don't have one, then you must find a way to get the items down yourself.
2The lift-gate is the mechanism on the end of the truck allowing the driver to lower heavy equipment to the ground. This mechanism is not available on all carrier trucks so you must specify this type of delivery with your payment at checkout before the merchandise is shipped.
By signing the delivery receipt (Bill of Lading), the customer is confirming order was delivered in full and in good shape. Claims for missing or damaged items will not be accepted by the freight carrier if not specifically noted on the Bill of Lading.
Or, if you do not have time to inspect the boxes at delivery, please note the following on the Bill of Lading: "Boxes are subject to inspection at time of delivery. Customer will notify carrier of pending damage within 24 hours." This gives you the time to look over the product, yet allows the carrier to know that possible damage may have occurred before you took possession of it.
The customer must file a damage claim immediately with the shipment carrier. Under no circumstances will freight companies review freight claims after 14 days. Please keep packaging materials and damaged item(s) to be used in the claims process with the shipping company.
If the customer signs the bill of lading or package records without noting missing or damaged items, there is no recourse.
Customer is responsible for any additional fees:
- Inside delivery
- Incorrect address
- Refused shipments
Missing Item from Shipment/Wrong Item Received
In the event you are missing an item from your shipment or received an incorrect item, please contact us at email@example.com or call our Customer Service at 1-800-986-5352.
Please note that for LTL deliveries, you must note any missing items on the Bill of Lading BEFORE the driver leaves.
Prices and availability are subject to change without notice.
Warranty may vary depending on manufacturer and/or type of item. Warranty coverage is limited to the original purchaser and becomes null and void in the event of damages from abuse or misuse, accident carelessness, improper installation, repair, alteration or modification of the product, weather, fire, flood, "acts of God", improper storage/use, deterioration from excessive wear or exposure, fabric soiling, intentional damage, vandalism, neglect or misuse for its designated purpose, normal wear and tear.
The actual colors/textures may vary slightly on certain browsers due to monitor settings. We try to ensure the colors match actual professionally taken pictures though we cannot guarantee that product colors/textures displayed on this site are completely accurate. To request wood, fabric or metal samples, please email us at firstname.lastname@example.org or call our Customer Service at 1-800-986-5352. If you do not obtain samples, your order constitutes your waver of any claim you may have due to dissatisfaction with the product color/texture.
If we made an error, or a product arrives damaged, and it cannot be corrected with replacement parts, we will pay to return the item and send a replacement. If you decide you do not want parts or a replacement, the item can be returned under our return policy.
Returning a Product
In the unlikely event you return an item to East Coast Chair & Bar Stool, please follow these instructions:
- Contact us to receive a RMA (Return Merchandise Authorization) number. A return shipping address will be given to you at this time. An RMA is required to process a return. Returns without authorization are subject to refusal.
- Carefully repackage the product in the manufacturer's original packaging, making sure to include all parts and paperwork.
- Return the product via UPS or other insured shipping provider. It is recommended that you insure the package for the purchase price.
- Place a shipping label on the box and return the product to the address given to you when you received your RMA number. Please remember to include your RMA number on the shipping label.
If you have any questions about returning a product, please contact us.
Pennsylvania State law requires that we charge 6% tax in the state of Pennsylvania (except for Allegheny County where 7% tax will be charged and the City of Philadelphia where 8% tax will be charged).
Your order must be paid within 7 days of order. If you need more than 7 days, contact us at email@example.com or call our Customer Service at 1-800-986-5352. If after 14 days the order remains unpaid, it will be processed through the eBay's Unpaid Item Policy.
Welcome to East Coast Chair & Barstool!
We are committed to offering a wide array of NEW hospitality/office/home chairs, barstools, and tables at discounted prices. We work closely with our manufacturers to bring you a wide variety of choices and prices that fit every budget. If you are looking for high quality products, excellent prices and selections in a wide array of styles, sizes and colors then you have come to the right place!
East Coast Chair & Barstool is here to provide excellent customer service before, during and after your purchase. We can help you to find exactly what you are looking for so please feel free to contact us should you have any questions. We are an authorized dealer for all the items we sell and all our items are new and in original packaging with full manufacturer warranties.
We are based out of Grove City, Pennsylvania but our products ship from strategically placed warehouses all over the U.S. which results in reduced shipping costs for you!
We invite you to take a look around our site. We're confident you will find something for your restaurant, commercial event, office or home!
Toll Free: 1-800-986-5352
Office Hours: Mon-Fri 9 a.m. - 5 p.m. EST
East Coast Chair & Barstool
109 N. Madison Ave.
Grove City, PA 16127