Shipping: We ship on business days - Monday through Friday at 9am, We ship items within 24 hours of receiving payment or the next business day if payment is received on a Holiday, Friday Night, Saturday or Sunday! 90% of our items are shipped 1st class mail because we want you to receive your item quickly, if the item is to heavy for first class we try to ship it Priority flat rate if the cost is in line with the cost we set for the item, if it does not then it will be shipped Parcel Post or Media mail. Delivery Confirmation is included with all items we send. Signature Confirmation will be required for items in excess of $99.00 (No Exceptions) We only ship to Confirmed PayPal Addresses and only ship within the USA! Please make sure your PayPal Address is correct we will not be held responsible for items not received if your address is incorrect in your PayPal Account! (Please do not hold the U.S.P.S. slow delivery times against us we have no control over their operations) we would love for everyone to get their items quickly but sometimes it just does not happen.
Customer Service: eBay policy no longer allows us to show our customer support email or phone within our item listings, they want all correspondence to go through eBay's messaging system. Please be aware that According to eBay's messaging system it can take up to 48 hours for us to receive a message from you and 48 hours for you to receive a response from us and for this we apologize. We strive in providing support but eBay has our hands tied on this one. Support Business Hours are Mon-Fri 8am to 5pm Pacific Time. We are also known to answer emails outside of the support hours Nights, Days and Weekends so email us anytime we are here when you need us!
Return Policy: Exchange for same item, Different item if we don't have anymore of your item and we have something else you like or refund, in that order. We do our best to describe every item in detail, we also show pictures of the actual items and since we do this you have everything in front of you for making your decision to purchase, you see the size of the item, the color and the condition along with our description so saying an item is to big, to small or is the wrong color is not an acceptable reason for a return.
Insurance: If we have included shipping insurance in the price of the item it will be shown at the top of this description next to the price. If there is damage to your item upon receipt and it was insured you need to document with pictures, written documentation and witnesses to the damage along with keeping all shipping materials and present all of this to your postal worker or post office. You cannot send the item back to us because U.S.P.S. regulations on insurance void the insurance if it is shipped back to us. We will guide you in this process if this were to happen.
Cancelling A Transaction: We do understand that sometimes a buyer may mistakenly buy an item for one reason or another due to no fault of ours and want to cancel a transaction. With that said we have to inform you that when we cancel a transaction eBay does not refund our original listing fee, we also have to pay the listing fee again to relist the item, Paypal does not refund our flat rate transaction fee and we have to endure the cost of an employee to cancel the transaction, relist the item and issue refunds. For this reason if you ask us to start a "Cancel Transaction Request" you will be required to pay a re-stocking fee of $2.00 to our Paypal account before we will start the cancel transaction request. There are no exceptions to this at all, you entered into an agreement to buy the item when you won the auction or clicked on "Buy It Now" We cannot continue to endure the costs of being nice although we would love to with this economy we cannot afford to anymore.
We know you will enjoy your item and want you to know
We are here (through eBay messaging) if you have any concerns.