We do our best to answer all emails in a timely manner. Although we typically answer emails within 24 hours, please allow up to 2 business days to receive a response. Emails sent from Friday afternoon to Sunday will be answered the next business day. Please send email questions through eBay's internal messaging system.
I CURRENTLY ACCEPT ONLY PAYPAL PAYMENTS. Payment MUST be received within SEVEN (7) days from auction end or Ebay will automatically put you on their non-paying bidder report. Payments received after seven (9) days will be returned.
Sales tax will be charged to all sales within Indiana.
If the item has free shipping, we will only ship free to street addresses in the lower 48 U.S. states (PO Boxes may incur additional shipping charges). Phone numbers are required for shipping processing. Items are shipped by either Fed Ex or the US Postal Service and take 1-2 business days to process.
International Buyers Please Note
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying. Custom’s fees are normally charged by the shipping company or collected when you pick up the item. These fees are not additional shipping charges. We will not under-value merchandise or mark the item as a gift on customs forms - doing that is against U.S. and international laws.
The consumer may return any new, unopened, and unused items sold and fulfilled by JCs Wildlife within 30 days of receiving the shipment for a full refund of the cost of the item minus a 20% re-stocking fee and the cost of shipping. All refunds require a Return Authorization Number which will be provided to the consumer upon contacting us by email. If the consumer returns the item without a Return Authorization Number, the return item will not be processed. The consumer should expect to receive their refund within 14 business days upon receipt of the returned package.
DEFECTIVE ITEM REFUNDS
If an item purchased by the consumer is defective, then it is the consumer’s responsibility to notify JCs Wildlife within 14 days of receiving the shipment. If the consumer does not notify JCs Wildlife within 14 days of receiving the shipment of the defect, then it is up to JCs Wildlife discretion whether or not a refund will be issued. Upon notification, the consumer will receive a Return Authorization Number. The item must be returned to the seller in the same condition received. The return package must be postmarked within 30 days of the original receipt date. The refund will be processed within 14 days upon receipt of the returned package.
For the return of a defective item, JCs Wildlife will bear the cost of all shipping charges incurred to the consumer as well as provide return labels to the consumer. If an item is not defective, the consumer is responsible for all shipping costs incurred. JCs Wildlife will provide a shipping label to the consumer in order to return the item back to our warehouse. These charges will be deducted from the amount of the customer’s refund
Thanks for looking