JLM Security Products (a division of JLM Merchandise)
was founded by Jeff Monson, a retired United States military veteran
(with awards from missions including Operation Desert Storm, Operation
Iraqi Freedom, and Operation Enduring Freedom) with real life security and surveillance experience - not just some kid with a business degree! JLM started in San Diego, CA in 2002 and relocated to the Gulf Coast in 2006.
As a worldwide provider of premier and innovative
surveillance, security, and safety products in the consumer and
professional-grade electronics industry, we are passionate about helping
people solve their problems - particularly when the safety and security
of children and elderly persons is involved - in the most professional,
friendly, expeditious, and cost-effective manner possible.
We have been exceeding the expectations of our
customers for over 10 years. In addition to the countless government and
law enforcement agencies that we supply across the nation and abroad,
we also cater to private companies, investigative professionals and
individuals alike. Some of our more notable customers include Viacom,
Paramount Pictures, and CBS News.
World-Class Customer Service
What ever happened to customer service? What ever
happened to personalized service? We are bringing it back in a big way!
Not only do we pride ourselves in our world class customer service, we
make it our mission to deliver the best possible shopping experience to
you and all of our customers. That means that from the moment you enter
our store to the moment your order is delivered to your door and beyond -
we are dedicated to your satisfaction. Don't take our word for it! Take
a look at what our customers have to say!
Our experts are standing by. When you call us, you
will actually talk to a person! When you email us, you will actually get
a response - also from a person! We are available by email and text
messaging 24/7 and by phone and IM during normal business hours. Feel
free to email or Skype Us
or give us a call at (888) 483-3377. We'll ALWAYS get back to you - and
you won't wait 24 or 48 hours for a response. We usually respond within
minutes, or, if during off-business hours, by the next morning.
- Phone: 888-483-3377 (business hours)
- Skype: JLM-Merchandise (business hours)
- E-Mail: Contact Us via eBay Messaging (24/7)
- Text Messaging: 228-563-4144 (24/7 - you may not get a response in the middle of the night, but you will get a response!)
Business Hours (Central Time)
- Monday-Friday 9AM-6PM
- Saturday 10AM-4PM
CONNECT WITH US!
We strive for 100% customer satisfaction. Please contact us prior to leaving neutral or negative feedback. We are willing to work with customers to make things right. We never intentionally mislead our customers by making false claims. If you feel a product doesn't perform as described or if a product arrives defective or DOA (this happens on rare occasions - the nature of dealing with electronics), please contact us. We are available toll free at 1-888-483-3377 Monday-Saturday (except US holidays) 8AM-8PM Central Time or by e-mail by using either the "Contact Seller" or "Ask a Question" link on any of our listings. We will ALWAYS get back to you. We NEVER let an e-mail or voice mail go unanswered.
It is the responsibility of you, the consumer, to confirm all State, Local and Federal Laws regulating the acquisition and/or usage of any merchandise sold by JLM Merchandise. It is also the consumer's obligation to ensure that conversations are only recorded as outlined by the law of the jurisdiction in which the devices are utilized. Equipment is never to be used for the surreptitious interception of oral communications. All products are sold subject to public law, all state and Federal rules, regulations, etc. JLM Merchandise is not accountable for violation of any law by any JLM Merchandise customer using any JLM Merchandise product. We prohibit our sales in areas we know are illegal to possess or use these products, or the law expressly prohibits us from selling the item in that area. This policy does not preclude your responsibility to understand and adhere to the laws in your location. We do not provide legal advice.
Handling time is advertised on our listings in business days, which are Monday-Friday. We will update the transaction with a tracking/delivery confirmation number within 1-2 business days of shipment.
International Customers: Customs formalities cannot be avoided and are a factor to be considered when having goods imported from the United States. We use USPS Priority (or Express) Mail International service for all international shipments. We have no control over delays due to customs formalities. Any and all taxes, duties, and/or brokerage fees or any other fee incurred outside the direct transaction with JLM Merchandise are the responsibility of the buyer.