(What You See Is What You Get)
- Shipping is $39 for first item. Each additional item is $2.00
- All items are shipped in insulated box
- Heat/cool packs are provided as needed at no cost
- We only ship to the 48 continental United States
- We use FedEx Priority Overnight Service (most locations delivery is by 10:30AM)
- Shipping days are Monday through Thursday
- Items ship same day if payment is cleared by 12PM CST
- If payment is received after 12PM CST it will ship the next shipping day
- If you prefer a specific day to ship, let us know in "Note to Seller" in PayPal
or message us through eBaY
Live Arrival Guarantee
- We guarantee all livestock will arrive alive
- In the rare event of DOA (dead on arrival) we must be contacted within 1 Hour of package
delivery along with emailed photos of dead coral both in the shipping bag and out of bag
THERE ARE NO EXCEPTIONS TO THIS... NO PHOTOS, NO CREDITS!
Do not discard the skeleton until you hear back from us, as we may request additional photos
- We are not responsible for shipping delays or negligence by FedEx- WE DO NOT ISSUE REFUNDS
OR CREDITS ON LOSSES/DOA's DUE TO FEDEX SHIPPING DELAYS OR ERRORS!!
- DOA's will be fully credited minus any shipping charges
- Failure to comply will void guarantee
- Keep in mind, shipping stresses corals out; some may darken/lighten and may take
several days to several weeks to color back up; a dead coral has no tissue and the
exposed skeleton will be white
- Please call or email us with any questions or concerns
Pickup by appointment only
Items are to ship same week of purchase
Photos are taken with Canon Rebel T2i camera and 60mm macro lens under 20k LED lighting
Corals look exactly as pictured under our lighting; If you are not running LED's or do not have LED supplements (actinics),
the color of the corals may not be as intense as shown in picture
FYI: The macro lens captures details that are not always visible to the naked eye
For size reference, the crate the corals sit on measures approximately 3/4" squares
Returns are accepted within 14 days of purchase; You will be refunded for only the cost of the item... not shipping charges. The following are the
requirements for initiating the return process:
The buyer must first submit a clear photo of the item showing that it is in 100% healthy condition; if we are satisfied with the photo we will then give
you the "ok" to ship. If we are not satisfied with the photo, we will request new ones. You must receive our approval prior to shipping!
Buyer is responsible for the return shipping costs: Items are to be shipped back in the same manner they were originally shipped in:
Double or triple bagged (sometimes more depending on the item and mil thickness of the bags) with an adequate amount of water
Securly packed in insulated box so item does not shift around during transit
Heat / cool pack depending on the weather
Shipped via FedEx Priority Overnight Service (with tracking info provided to us)
Item must arrive alive!
Once the item has been received and confirmed in good condition, the refund will be issued through PayPal
During the return process, we will partner with you to ensure a smooth transaction. If you have any questions about our return policy, or anything
else pertaining to our auctions, please ask prior to bidding!
Please read our auction terms carefully. By placing a bid, you agree to comply with our policies!