We deal in a wide variety of used merchandise. So, we are very frequently less knowledgeable about the items that we are selling than our customers are. To help correctly identify the items in an auction, we will include a description of any markings on them that appear to be meaningful. We will describe any specific defects that we have found. We will provide the results of any research that we did into the item's value. The pictures in the auction are of the item(s) that will ship, so if the pictures provide more detail than we have in the auction title and description, then the pictures are correct.
Domestic Shipping Only
We will ship this item only within the United States and its territories. Any items marked "free shipping" being shipped to Alaska or Hawaii will accrue an extra surcharge depending on the weight and dimensions of the package. We will not ship this item to any other countries. We will use UPS ground for shipments to US states and to Puerto Rico. We will use the USPS for shipments to other territories and to FPO and APO boxes. The shipment will be insured against loss/damage for the amount of the winning bid. If a customs declaration is necessary (e.g. for territorial and FPO/APO boxes), the amount declared will be the amount of the winning bid.
Please refrain from using a Freight Forwarding company as we will cancel any order with a shipping address to one of these companies.
We expect our customers to be free and candid in leaving feedback about the transaction at their leisure. We will send a feedback reminder three weeks after we have received payment for the item, we will reply to feedback that we receive if we think that further explanation is necessary. We will post positive feedback after we have shipped the item.
Payment must be in US dollars. We accept PayPal, MasterCard and VISA.
We trust our customers to pay for auctions they have won, which is why we allow 21 days for payment to be completed. During that time, we will email payment reminders every seven days. If we receive payment while a dispute is open, we will close it, ship the item and leave positive feedback.
Questions about items will be forwarded to our store where the item is located. It may take a few days for a response, so please ask early.
Returns And Refunds
We think that basically good people in an honest and open environment, who treat each other as they would like to be treated, can work out returns and refunds. We've structured our return policy to be fair all around. If we make an error, then we will make it good if you let us know about it quickly.
In order to be eligible for any refund, we must hear from you within fourteen days of the date of delivery of the merchandise.
Our Refund Offer
If the item differs substantially from how we described it, then we will offer you either a full refund (you send the item back) and/or a partial refund (you keep the item).
If the item is as we described it, and you want to send it back anyway at your expense, then we will offer to refund you eighty-five percent of the purchase price.
If the item was damaged during shipment, we will offer a full refund. It may or may not be necessary to return the item to us, depending upon the extent of damage and insurance requirements of the carrier.
Sending The Item Back To Us
Any item that you send back to us must have a Return Merchandise Authorization (RMA) number. The RMA number (and the address to send the item back to) will be provided in our refund offer. In order to issue a refund, we must receive the item within fourteen days of issuing the RMA number.
Sending The Money
If you paid via PayPal your refund will be issued through PayPal, if you paid via different method we will issue you a check. Refunds will be issued within 7 days of either receiving the item back or agreeing on a partial refund.
We will complete the refund within thirty days from first hearing of the problem. This allows for a few days of emailing, time for the item to be returned to us if necessary, and time for us to get the check mailed.
Shipping And Handling
Since we cannot personally hand items to our on-line customers, we must rely on a shipper to deliver them. We want one that is fast and reliable and that can provide as much information as possible about the delivery. We and our customer must be able to track the shipment. The shipment must be insured against loss and/or damage. The item must be packaged so that it can survive bumps during the journey. And we must know when our customer received it (a signature will be required for items with a winning bid of or more than $250.00).
Most of our auctions use dynamic shipping. Some use flat-rate shipping. Flat-rate shipping and handling fees will be specified in the auction description.
For auctions that us dynamic shipping, a link to a shipping calculator will be included within the auction description so that potential buyers can determine what shipping and handling will be. The final amount is calculated when the buyer checks out and usually does not differ from estimated amounts by more than a few cents. Freight, insurance and handling are all included in the amount show by the shipping calculator.
We use UPS ground for shipments within the United States--including Alaska, Hawaii and Puerto Rico, but these 3 will accrue an additional charge when the auction is marked as "free shipping". For customs, the declared value of a shipment will be the amount of the winning bid. Because we use UPS, we cannot ship to post office boxes (except for shipments to FPO and APO boxes and to U.S. territories where UPS ground is not offered). The item description will contain the shipping details.
We must receive payment in full for the item before we will ship it. Once we receive payment, we ship items in the most prompt manner possible. At First National pawn, your complete satisfaction is our goal, and we will do everything possible to ensure that your purchase arrives quickly and undamaged.