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Please
review the
MESSAGE TO BUYERS” box on my storefront for up-to-the
minute news and information, such as changes in shipping requirements, delayed
shipping dates, store vacation closures, etc. To view my storefront, please
click on “Store Home” or any category on the left side of this auction site --
or click on the “Pocket’s Closet” link above.
Combined
Shipping for multiple purchases:
If you purchase
multiple items from my store, I will combine shipping to save you money
whenever possible. Ebay’s shipping
calculator works well for single purchases; however, it is limited when
calculating combined shipping for multiple purchases. In addition, less expensive shipping options (that
currently, cannot be added as shipping options to eBay auction sites) may be
available depending on your location and the combined bulk/weight of your order.
If
you purchase multiple items from my store, PLEASE DO NOT PAY
the automatic invoice generated by e-Bay. Instead, wait until I send you a
revised invoice with the least expensive combined shipping options available. If
there is a time delay between your purchases and/or you do not receive a
revised invoice with combined shipping from me within 1 hour of your purchases,
please contact me as soon as possible to request one.
If
you have already paid for multiple purchases, and I am able to package your
items in a way that saves on shipping, I will pass that savings on to you via
Paypal. For more information on shipping, please see additional sections below.
Occasionally,
the cost of combined shipping is not reduced when purchasing multiple
items.
Thanks
for looking! All of my auctions are from a
smoke-free, pet-free home. For additional bath, bedding, and children’s items,
please visit my store.
I
really appreciate your business! In order to ensure a smooth transaction, I
have included the information below:
Customer
Satisfaction: I strive for 100% customer satisfaction
and positive feedback. If you are not satisfied with a transaction, or an item is defective
(or not as described in the auction site) please contact me immediately through
the eBay Message Center and give me an opportunity to work out a solution before
leaving neutral or negative feedback.
Communication: Ebay’s “ask seller a question” links are the
best way to reach me. Please do not
hesitate to contact me if you have any questions/concerns. To ensure prompt
service and communication, please use the “Ask a Question” link on every
auction site to communicate with me (or use ebay’s message center in my
ebay).
Questions are typically answered within 24 hours through ebay's message center.
For
replies to your questions, please check your in-box in the ebay message center if you have an ebay account. If you do
not have an ebay account and do not receive an e-mail response from me within
24 hours, your e-mail security filters may need adjusting to prevent screening
out ebay messages.
Changed
your mind? If you purchase an
item from my store and change your mind before the item is shipped, no
problem…please contact me immediately & request to cancel the transaction.
Transactions can be cancelled with no negative impact or expense to buyer or
seller as long as the buyer and seller are in mutual agreement -- and your item
has not already been shipped.
Return
Policy: Returns
are accepted. Please refer to the Return
Policy on each auction site.
Payment: Payment is due no later than 7 calendar
days from date of purchase. If you do
not have a Paypal Account and wish to purchase items from my store, please
contact me for purchase and payment instructions.
Shipping
Address: When submitting
your Paypal payment, please verify that your shipping address is correct. I can
only ship to a confirmed shipping address provided with your Paypal Payment.
Buyers can store more than one shipping address in their Paypal account. To
modify or add shipping addresses, open your Paypal account, select "My
Account Overview." Then select "Add or Edit Street Address"
(under the “Profile” pull-down menu). To avoid misdirected or lost packages,
please verify that a full shipping name (first and last name) are included for
the shipping label and that the shipping address is correct when you pay for
your item.
Shipping
Charges: I charge actual
shipping cost plus $1 for small packages and $2 for large packages (to offset
the cost of handling and packaging materials necessary to operate my store).
Shipping
Options: I provide a cost -effective
shipping option as well as a shipping option that offers faster delivery times
to most buyers. Some items are very
heavy and cost a great deal to ship to distant locations. For shipping options,
cost and estimated delivery times to your location, please check the calculated
shipping options by selecting the “Shipping
– See all details”
link at the top of every auction site before you purchase. Shipping across long distances is
expensive. To save on domestic shipping,
consider buying from e-Bay sellers who are based near your location.
For International buyers -- due to a significant increase in
lost package claims, the First Class International Mail Shipping option is
(regretfully) being phased out to some (not all) locations -- and shipping will
be limited to Priority Mail International (in order to track international packages). Unfortunately, I can only select entire
countries for shipping options. If you
have purchased from me in the past and have not had difficulty receiving
packages to your location, please contact me and request a First Class
International Mail shipping option.
To
avoid costly international shipping, buy from e-Bay sellers who are based in
your country.
For Military Buyers:
UPS does not deliver to APO/FPO addresses. Please do not select UPS as your shipping
option.
Mail Theft is on the rise.
If you are located in the U.S. and you are concerned about the potential
for your USPS package to be stolen once it reaches your U.S. address, please
request to have your package held for pickup (no extra charge) at your local
U.S. Post Office. UPS offers “signature
required” delivery; however, there may be an additional charge for this
service.
Shipping
Time and Tracking: Buyers will receive a notice of shipment along
with tracking information (if applicable).
Unless
otherwise noted, all purchases are packaged and shipped from my store within 3
business days of payment. Saturday, Sunday or Holidays are not considered
business days by eBay. If you need your package in a hurry
and want detailed USPS.com tracking, Priority Mail is usually the best shipping
option.
Buyers
should be aware that:
USPS Parcel Post can occasionally take 4 weeks to reach
its destination. This is particularly true during high-volume shipping / Peak
Holiday Seasons. Please contact me if you do not receive your USPS Parcel Post
Package within 4 weeks from the date of shipment. USPS.com tracking is limited to the date your
shipping label is purchased and the date your package is delivered.
First Class International Mail can take up to 6 weeks to reach its
destination. If you do not receive your
First Class International package within 6 weeks, please contact me. USPS.com tracking is usually limited to the
date your shipping label is purchased.
Combined
Shipping Quotes: The cost of shipping per item is
usually reduced when purchasing multiple items. For example, I can ship up to
six infant outfits in a Priority Mail Flat rate box (the January 2013 rate is
$13.35) to any U.S. Address.
For
combined shipping quotes on multiple items before you purchase, please contact
me with auction numbers and quantities.
International
Buyers – Customs Requirements: If required for their location,
international buyers may be required to pay additional customs fees upon
delivery of their package. Customs fees are based on the total value of the
item(s) purchased (excluding shipping). Buyers should check their local customs
office for the costs associated with Customs fees. In order to comply with customs requirements,
items will be designated as “Merchandise” on the customs form, and the value
listed will include the total value of the item(s) purchased (excluding
shipping).
If
you have any questions, please contact me through the eBay Message Center or click
on any “ask a question” link near the bottom of this auction site.
Thank you
for your interest in my auctions.
Jlnivens
Pockets
Closet
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