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Welcome to our eBay store! To make your purchase as simple and easy as possible, please refer to the store policies listed below. After completing a Buy It Now purchase, you have two check-out options:
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Check-Out Now! Click the Pay Now button at the top of this listing to immediately proceed with our checkout and payment process. Please note that the Pay Now button is ONLY available after selecting Buy It Now for an item.
Check-Out Later If you do not choose to Check-Out now, you will be notified by eBay via e-mail that you are the winning bidder. There is no need to contact us to arrange payment. We will automatically send you an e-mail within three hours of an auction closing. Our message will contain a link to our simple and secure checkout system, where you will be able to quickly and conveniently pay for your purchase.
You may also continue purchasing additional items from Buy Plumbing on Ebay. You have 2 days from the end of the first purchase to add additional items to your order. When you go through Checkout, all of the items you have selected through Buy It Now should appear in your cart. As long as you pay for all items with one transaction, shipping is automatically combined.
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Payment We accept the following forms of payment.
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Sales Tax For shipments to Utah addresses, we are required by State law to collect 6.85 % Sales Tax.
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Shipping Combined shipping rates are available when items are purchased on a single transaction.
BuyPlumbing ships via UPS throughout the
United
States. Items that are too large, heavy or
fragile to ship UPS will ship via Reddaway Freight (Western US) and Estes
Express Freight (everywhere else within the continental U.S.)
Some smaller items and parts may ship USPS. The shipping method is left to our warehouse manager's discretion.
BuyPlumbing makes every effort to use the best packing materials possible. There are times when products may get damaged during shipping. Every order that leaves our warehouse is insured by UPS for the value of it's contents. It is the buyer's responsibility to check all products received as outlined in the Product Inspections section below. If there is any damage to the product, visible or not, refuse delivery (Freight shipments only--UPS ground shipments are often left at the door) and notify our customer service department at 1-800-797-7002. If any shipping/fulfillment errors are made by BuyPlumbing, please contact us via phone or email so that we can resolve the problem.
Product Inspections
We hope that your order arrives safely and that you are satisfied with your purchase from BuyPlumbing. However, please remember that when the order arrives it is your responsibility to ensure that the product has not been damaged during shipping. Please follow the guidelines below for inspection of your package(s):
- For items shipped via Freight:
Inspect the box for external damage, remove the packaging and inspect the contents for any physical damage in the presence of the delivery driver. If there is any damage, visible or not, you should refuse delivery. When you sign the delivery ticket, the merchandise becomes your property, and the freight company will not allow a claim.
- For items shipped via UPS Ground:
If there is any damage, visible or not, you have 3 days to contact us to report the damage. If you do not contact us within 3 days, a claim can no longer be filed with UPS and the merchandise becomes your property; we cannot replace it or reimburse you for the cost of the items.
- Again, please take the time to inspect your delivery. If the damage is severe enough to render the product inoperable or unusable, please refuse the shipment (Freight) and/ contact us immediately at 1-800-797-7002.
Liability
Although we strive to answer all questions asked by our customers, we cannot give product recommendations, installation instructions or advice. We are not licensed plumbers, technicians or installers. We can only provide as much information as we are allowed to by law or manufacturer warranty requirements. We will be happy to send to anyone that needs more information: Specifications, installation instructions, owners manuals and/or manufacturer contact information.
Customers have the duty to insure that products ordered and delivered meet the requirements of installation. Do not alter or begin installation unless you are sure you have the correct product, free from damage. We are not liable for incidental, consequential or related liability that exceeds the replacement cost of the parts which are provided under the manufacturer's warranty.
We offer quality products and work hard to provide fast and accurate service. If your order arrives damaged or wrong in any way, we will work to promptly rectify the situation. We will refund or replace any items in this situation, pending availability. Your items will be reshipped using the same shipping method originally used. If customer desires expedited shipping, it is their responsibility to pay the difference.
We strongly recommend that customers refrain from scheduling a plumber, installer, or any other professional until they have their items in their possession. We are not liable for incidental, consequential or related liability that exceeds the replacement cost of the parts which are provided under the manufacturer's warranty, including plumber/installer costs and rescheduling fees. This includes situations where an item arrives damaged, broken, delayed, or wrong in any way.
Cancellations
At BuyPlumbing we do our best to ship out your order the same day it is received or the next business day. Because most of our packages ship the same day we cannot guarantee cancellations. If you have placed an order that you desire to cancel, please call us immediately at 1-800-797-7002. If the product has not shipped we will proceed with the cancellation. If the product has shipped, you will need to receive the item and call a customer service representative to set up an RMA, (see returns). All Special Orders CANNOT be cancelled.
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Customer Service
We can be reached by phone at: 1.800.797.7002, by Fax at: 1.801.565.4672, or by clicking on Ask a Question via Ebay.
Our business hours are Monday through Friday from 7 a.m. to 7 p.m. Mountain Standard Time and Saturdays from 9 a.m. to 2 p.m.
Or by mail at: BuyPlumbing Ebay P.O. Box 708501 Sandy, UT 84070
Returns
- Merchandise must be returned in a saleable condition: complete in original packaging, unused, and free from damage. If the item is damaged, used, or not returned in the original box, including all parts the order will be subject to a 20% restocking fee, and or be refused and a credit will not be given.
- For health reasons toilet seats CANNOT be returned.
- Tools are not returnable. This includes crimpers, curb keys, torches, etc. BuyPlumbing does not accept any returns made through any other store or retailer.
- All returns made to BuyPlumbing must be accompanied by a Return Merchandise Authorization number (RMA number), to receive proper credit. If a product is returned without an RMA number the return may be refused and or a 20% restocking fee will be applied.
- Any package that is refused by recipient before contacting BuyPlumbing is subject to a 20% restocking fee, and will be charged for the return shipper fees.
- Special Orders are NOT returnable!
- Products that have been installed CANNOT be returned.
- BuyPlumbing accepts returns up to 30 days from date of product receipt. Any items returned after 30 days will be refused.
- BuyPlumbing does not pay for return shipping. For your protection when returning an item please use a method that is insured and can be tracked. If the product is damaged during shipment, BuyPlumbing is not responsible.
- It is the recipient's responsibility, when returning an item, to ensure it is packaged well, so that it will arrive in good condition. Any damages from the shipper will be the recipient's responsibility.
- Shipping charges are not refundable. NO EXCEPTIONS!
- Any items that are refused by the recipient will have the shipping charged to the recipients account. This includes the cost of the outgoing shipping and return shipping. NO EXCEPTIONS!
- In some instances products are shipped defective from the manufacturer, or the wrong item is shipped. If this happens, please contact us so we can work with you and find a solution. Please do not send the item back to us without informing us of the situation.
In order to initiate a return please email or call us (800) 797-7002 and a customer service representative will assist you.
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