1.All products sold by Platinum Micro, Inc. are brand new and carry the manufacturers warranty..
2.We are not responsible for physical damage or misuse of the product, damage or misuse of the product will automatically void manufacturer warranty.
3.Platinum Micro, Inc. offers a 14 day return/exchange policy. Item
must be returned within 14 days after the item is delivered .No
exceptions. Following item no return accepted such as Software, Thermal
Compound and cooling, Shuttle product please refer to 10.
4.There is a restocking fee of 15% on all returns for refund. We charge this 15% restocking fee for all returns for refund to encourage customers to purchase products they intend to keep. We offer RMA replacement without any restocking fee to customers who have received a defective product.
5.Shipping costs is non refundable.
6.Product exchanges can be accepted for defective items, the same exact
item only. Product returns can be accepted for defective items only.
Product returns for non-defective items will incur a 15% re-stocking
fee, deducted from the refund amount.
7.Platinum Micro, Inc. does not offer "Advanced Replacement" for the
exchange of defective merchandise.
8.Platinum Micro, Inc. does not pay the return shipping costs for
9.We are not responsible for product defects, because we do not
manufacture the products we sell. Platinum Micro, Inc. will pay for
shipping "back to the customer" for exchange of defective items.
10.All Software Thermal Compound, Thermal Paste, Thermal Grease,
Thermal Adhesive, Thermal Epoxy, CPU Heatsink, VGA Heatsink and
items manufactured by Shuttle Computer Group purchases are final. No
returns, exchanges, or refunds.
11.All returns and exchanges must be accompanied with a Return
Merchandise Authorization number (RMA number). Please contact us for a
RMA number prior to sending your package. Platinum Micro, Inc. will not
accept packages without prior authorization and a RMA number. Send
return / exchange packages to:
Platinum Micro, Inc.
ATTN: (Your RMA number)
4868 Lankershim Blvd.
North Hollywood, CA 91601
We recommend using a courier that provides package tracking and basic
insurance coverage. RMA processing time is 3-7 business days once the
package is received.