For questions concerning this auction or any of our other auctions, please call us at 1-800-495-6973 or 630-495-6909.
Insurance, shipping & handling in U.S. is FREE. Payment can be made with Paypal, Visa, MasterCard, Discover or American Express. We ship through UPS ground; all packages are shipped 1 to 2 days after payment is received and are insured for their full value. Auctions must be paid with in 10 days of ending or a negative comment will be posted. We do NOT offer Layaways on auction items. We do combine shipping charges for multiple items purchased. Please wait to pay for your items until we send you an invoice to obtain the combined shipping charges. Shipping outside of the United States is additional. Please request a shipping charge to your location before bidding, we charge actual shipping rates thru the USPS. We are NOT responsible for oversea custom charges, they are the responsibility of the buyer per eBay/paypal rules.
Pick Ups: We do welcome pick ups at our store after the item has been purchased thru EBay. Please call or email to confirm the item is ready. In many cases, we do list items for sale from our Lombard store, FairyTales, Inc. 28 W. St. Charles Lombard IL 60148.
Returns: If you wish to return an item you purchased from FairyTales-Inc, you must notify us within 3 days of receiving the item. Shipping fees will not be refunded. Buyer is responsible for fees incurred to return items to FairyTales-Inc. Credit for the item will not be issued until FairyTales-Inc receives the item in its original condition it was received. We will not accept items that are returned with out notice. All returns must have a FairyTales-Inc return Authorization number on the box. Damages caused in shipping must be report to FairyTales-inc with in 3 days after the item is received. FairyTales-Inc will issue a full refund or replace the item after the shipping claim has been issued.
Damages: If you receive a damaged item, please contact us with in 3 days after the item is received. We will replace the item immediately if in stock along with placing a claim with the shipping carrier or the manufacturer of the item. DO NOT ship this item back to us. We will issue a shipping call tag for the item to be picked up or destroyed. We will not accept items returned without notice. If we do not have the item, buyer is welcome to exchange the item for another of equal value. Or we will issue a full refund on the damaged item.
2009 Holiday Shipping: For the 2009 Christmas Holiday, Orders must be placed and paid for by 2:00 PM on Monday, December 14, 2009, to be received by Thursday, December 24, 2009 in the Continental United States. Orders will be shipped via UPS unless requested otherwise. Shipping is NOT guaranteed due to unforeseen weather conditions and shipping carriers requirements. Orders shipping International via the USPS for the 2009 Christmas Holiday must be placed and paid for by 2:00 PM on Monday, November 31, 2009 to be received Thursday, December 24, 2009. Again, shipping is NOT guaranteed due to unforeseen weather conditions and shipping carriers requirements. We will happily expedite shipping (next day, second day or three day select) with an additional charge to the buyer.