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All sales are final. We do not offer refunds or exchanges for different items.
For functionality, this item comes with a 60-day warranty from our company. If you encounter a problem, please contact us with a detailed description of the issue so we can assist you. If we are unable to assist you through email, we will issue an RMA form and have you send the item back for a replacement. If a replacement is needed, you will receive the same model as the item you won. Our warranty expires 60 days from the date of delivery.
We encourage our buyers to purchase the SquareTrade warranty for coverage of 1 year from the purchase date. This warranty begins coverage after our 60 day warranty expires.
Turn around time once the non-working item is received, is 1-3 business days, depending on the extent of testing required. We do require the unit to be sent back before a replacement can be sent.
Our warranty does not cover misuse, water damage, or excessive use. For further details of our warranty, please visit this link.
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