* Shipments are made Monday through Friday only (weekend and holidays excluded). Shipping charges include actual shipping, handling fees and packing materials.
* We offer combined shipping discount. You can get 20% shipping discount for each addition item you purchase. Shipping discount will be applied at your check out.
* Orders will be shipped within 4-5 business days upon receipt of cleared payment.
* Delivery date varies from 4-14 business days depending on the destination and carrier's delivery schedule. Please allow extra time during Holiday seasons.
* We highly recommend you order early so that your gift arrives in time for your special occasion or Holidays to avoid any disappointments. Delays in delivery may occur during the Holiday season and last minute ordering.
* You will receive a tracking number once the order is shipped.
* Buyer is responsible for the accuracy of their shipping address. You're responsible for additional shipping costs for items that are returned, refused or undeliverable.
Returns or Refunds
* Due to health reason, we DO NOT accept used item return for credit or exchange. We do not accept return for pills, condom, lubricant and toy cleaner.
* If your item is defective, please notify us within 7 business days. We will exchange identical item if the item you received has mechanical defect. The merchandise returned must be in the original packaging and un-used. Buyer bears return shipping cost.
* Units returned and found not to be defective will be returned at buyer's expense. Shipping and handling charges are not refundable in any case. If you return and decide to cancel the order, we’ll deduct 20% restock fee plus actual shipping fee.
* Our return address is "D.M LLC., 888 Newark Ave, Unit 101, Jersey City, NJ 07306". Please include your invoice number, name and address and a brief explanation for the reason of your return.
* Missing or receiving wrong item, please contact Customer Support . We'll send you a correct item ASAP or send out item after receiving back the wrong item first.