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Returns and Exchanges Policy
Please be sure to review our policy below before processing a return or exchange. If you have any questions, please contact us.
GENERAL GUIDELINES
All returns and exchanges require a Return Authorization (RA) Number. You have three days to contact us to obtain the RA number and ship out the item(s) to qualify for a return or exchange. Any order exceeding this timeline will be considered final sale. All parts of the product must be in returned, unworn, unused, and in original packaging. Exchanges are handled as returns with a repurchase. Refunds are for the price of the merchandise only and we do not refund any shipping charges. For International orders the same applies, no duties, taxes or customs fees are refunded under any circumstance.
We do NOT accept returns or exchanges on the following:
· Wigs, masks and facial hair
· Pet costumes
· Makeup and costume accessories
· Lingerie and hosiery
· Shoes and boots
Halloween Exclusion Dates: Due to the seasonal nature of our merchandise, all orders placed between October 13th and November 3rd are considered FINAL SALE. This means that they may not be returned or exchanged.
RETURNS FOR FULL REFUNDS
· Items being returned MUST be in their original, unused condition and in their original packaging.
· We do not accept returns on worn merchandise. Any item that appears worn or used will be sent back to you at your expense and no credit will be issued.
· All returns accompanied by the original invoice will be refunded for the full amount of the merchandise and sales tax ONLY. We do not issue refunds for shipping or handling charges for either direction.
· Refunds are issued on the credit card account number or bank account used to make the original purchase. Please allow 1-2 billing cycles for the credit to appear on your statement.
· While it usually takes only about 1 week to process a return, it can take up to 3 weeks during our busy season in October. Every item has to be carefully examined to make sure it meets the criteria before we can issue a refund.
RETURNS FOR EXCHANGES
Exchanges are handled as returns with a repurchase. This means that you will need to place another order on our store for your new item(s). We will process this as a separate order and will issue you a refund for the first order once we have processed the return.
RESTOCKING FEES
Restocking fees are calculated based on 25% of the full amount of the merchandise. Shipping & handling fees are not included. You will be charged a restocking fee if:
· We receive refused or undeliverable packages.
· Items are returned without a RA Number.
· You exceed the 3-day timeframe in obtaining an RA number.
· Packages are post-marked after 3 days from our issuing you an RA number.
FEEDBACK
Here at Pure costumes, our core competency is our excellent customer service and experience in the business. We want our customers to have the best costumes shopping experience. That is why we have the highest return customers year after year.
If you are not satisfied with your purchase, contact us within 3 business days for a return or exchange. Once negative feedback is left, there is nothing we can do to resolve the issue. | 
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