We are not able to ship products to Hawaii, Alaska, Puerto Rico or the US Virgin
Islands. We will only ship to the address defined in your eBay account. We are not
able to ship to PO Boxes, APO/FPO, or international addresses.
Your order should be fulfilled within the delivery timeline specified in the product
listing. There are many variables involved in determining exact shipping dates,
and for this reason please note that these shipping times are estimated, and not
guaranteed. If a shipment, for whatever reason, falls out of the estimated shipping
timeline we will notify you as soon as we are able using the email of record in
your eBay account. Please ensure that your eBay account has an up to date and valid
email address to receive these communications.
You should receive a tracking number once your order has been fulfilled and left
the warehouse. This information will also be sent to your eBay account email address
The shipping time and shipping service level will vary depending on which shipping
method used for each product. Each product in our eBay Store has a pre-ship processing
time, which is the number of business days it will take for your order to be processed
and prepared for shipment from the warehouse or distribution center. Because our
products are from manufacturers from all over North America, the pre-ship processing
time will vary according to the individual manufacturer’s policies and general practices.
For example, some warehouses will stock items that can be shipped within 24 hours,
while other distribution centers might require 1 to 2 weeks.
Actual delivery of your order will then take the following additional amount of
time to arrive depending on how your package is being shipped.
For small parcel shipments: Depending on where you live in relation to the
shipping warehouse, after the product leaves the warehouse or distribution center,
you will receive your item between 1 and 6 business days for couriers and 1 to 10
business days for postal service.
For truck freight and truck freight additional services shipments: After
your order has been shipped, the item will be delivered in 3 to 10 days. If the
item is being delivered to a residential address, an appointment for a delivery
time will be made upon the arrival of your order at the local terminal. For deliveries
to a commercial address, no appointment will be made. However, if you anticipate
that there will be no one to accept the delivery on delivery day, you can call Cymax Stores
to arrange an appointment.
For White Glove freight shipments: Since extra steps are taken to ensure
that your order is delivered in tiptop condition, delivery will take from 1 to 4
weeks, not including the pre-ship processing time it takes for it to leave the warehouse
or distribution center. Even though your order is handled as carefully as possible
throughout transit, we still require that each White Glove order is inspected at
the delivery agent before it is delivered to your door. You will be contacted by
a delivery clerk to arrange a delivery time. Allow for a 2 to 5-hour block of time,
Monday through Friday regular business hours; Saturday deliveries are made by special
arrangement and are not always possible.