Customer satisfaction is our highest priority. If you are unsatisfied with your product or service, please feel free to contact us.
We can address your needs. Thank you!
- We guarantee all our products are 100% brand new.
Damaged: If the product is damaged upon arrival, please provide a digital photo of the item and of the box it came in. We will file a Damage Claim to the shipping company. After the claim has been approved, we will re-ship the item at no cost to the buyer.
Defect: If the product is defective upon arrival, please contact us immediately with a picture of the product and the defective characteristic, and we will assist you with the returning process. We will issue a prepaid return shipping label and will pay for the re-shipping charge. We can only ship the item out once the defect item is back in our possession, so if this is a replacement, we highly suggest to keep your original item.
Lost: If the package is lost in transit, a replacement or refund will only be issued after a Lost Claim has been approved by the shipping company.
All claims must be filled within 14 days of receiving the product.
Incorrect Item: If buyer received an incorrect item by our default, please send us a digital photo of the item and of the box it came in. We will issue a prepaid return shipping label and will be responsible for the re-shipping charge. (Domestic shipments only). If buyer purchased the wrong item by error and wants a return or exchange, the shipping and handling charge is not refundable, including items that are marked "free shipping". If the item has "free shipping" the true shipping cost will not be refunded. The buyer will be responsible for the return shipping charge and a 15% restocking fee (15% of the item cost). The buyer must contact us prior to returning the item for a return merchandise authorization form and the form must be completed and included with the returned item. The item will be inspected prior to refund given. The item must be in "new" condition with no damage or modifications, in the original packing and with all pieces. Returns accepted within 14 days after the item is received.
Most of our products do not come with instructions, professional installation is highly recommended. Buyer assumes all risk on shipment and usage. We are not professional mechanics and we only offer limited technical assistance at this time. We cannot offer advice on installation or modification unless we are 100% sure about the answer, however we will do our best to offer you suggestions on how to resolve any issues you might experience. We highly recommended professional install for all items. We post all of the information the manufacturer provides us for your convenience. On some occasions, we might contact the manufacturer for additional information to help you with the products. We will do our best to help you with whatever issues you may have.
In no event will this seller, New York Toner, be responsible for direct, indirect, incidental, consequential, punitive or special loss or damage of any kind, including but not limited to labor, paint, property damage and personal injury as result of the use of its part(s), however caused. New York Toner' entire liability is limited to the actual price of the claimed part(s).
ONE YEAR Warranty - ext of its normal, customary, and intended operating conditions (including without limitation, any form of warranty covers any and all manufacturer defects under normal use and service, but not including wear and tear. We will replace the parts free of charge for any reason not caused by collision or installation, other human intervention, incorrect application, modifications, use of the products outside the commercial, fleet, rental or off-road use), or physical damage for as long as the purchaser owns the vehicle in which the part was originally installed and with the following conditions:
This warranty limits the remedy of repair or replacement of any defective parts at the sole discretion of New York Toner. Purchasers remedy does not include any unauthorized labor, material, or transportation charges. This warranty covers the parts supplied by New York Toner, but does not include labor and materials of any kind not furnished by New York Toner. This warranty is extended to and enforceable only by the first purchaser at retail. This warranty applies only to those products which have been installed in accordance with accepted industry standards by a recognized professional service dealer. For example,
toner and ink must have the proper coolant and distilled water mixture installed in the part, failure to prove so will void the warranty. Subsequent repair or replacement claims must receive advance approval from New York Toner prior to commencement of work. The purchaser is agreeing to provide us with the necessary and requested documentation to prove that they are in compliance with the warranty once a warranty claim is initiated.
This warranty gives you specific legal rights and you may have other rights that vary state to state. Some states do not allow limitations on implied warranties and/or limitations or incidental or consequential damages, so some of the limitations above may not apply to you.
Purchaser must first arbitrate any dispute or claim arising out of the breach of this warranty agreement, under the arbitration laws of the State of California and the rules of the American Arbitration Association, prior to commencing any lawsuit against company. If you have any inquiries in regards to the warranty policy or would like additional information or clarification, please feel free to contact us prior to your purchase.
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