You can contact us either through the ebay messaging system(preferred) or directly to our email.
We love to communicate ! But please remember that our business hours are from 11AM - 6PM EST Monday - Friday. We respond to questions and concerns very quickly during those hours. On holidays and weekends we still feel customer service is extremely important, but please allow up to 24 hours for a response. If you do not get a response from us within 24hrs, please check your spam folder, sometimes our emails can end up there.
Please include your Ebay ID and Order Number in all communications with our customer care department
Even though it is very rare that we have a defective item, all defective on arrival (DOA) items will be EXCHANGED immediately, just send us an email within 30 Days of receipt and if our technical support team can’t help you get your item to function properly, just send it back and it will be EXCHANGED immediately. Buyer is responsible for all return shipping charges, no exceptions. That’s it 30 DAYS HASSLE FREE GUARANTEE !!! WHO ELSE BUT THE NERD OFFERS THAT !!!
For Exchanges of a non-defective item, we must be notified within 3 days of receipt of the item. All Non defective exchanges or refunds are subject to 15% restocking fee plus shipping, no exceptions. All Non defective items must be returned in the condition it was received. The item must not have been used, all manuals and accessories must be included with the return. Buyer is responsible for all return shipping charges, no exceptions.
*Please note: We are unable to guarantee data and web services for unlocked phones. The protocol for these services varies widely across GSM carriers so you must contact your service provider to ensure your phone is correctly configured and fully compatible with their data and web services.
All Shipments are shipped within 24hrs of your confirmed payment. Except weekend and holiday orders are processed and shipped at first available pick up from carrier. Shipments originate from our company headquarters in New York, USA .
Please keep in mind that Ebay estimation of receiving the product is approximate but not always correct.
Any accessories quantity less than 3 pieces will be shipped with USPS First Class Mail WITHOUT any Tracking number.
We are not responsible for any service carriers shipping delays.
- Cell Phone Nerd is a registered United States corporation and an authorized tax-collecting agent for sales in the state of New York. All purchases shipped in New York State are subject to 8.875% NY state sales tax.
- All major credits cards are accepted through Paypal: Mastercard, Visa, American Express, Discover.
- We will only ship to your Confirmed Paypal address NO EXCEPTIONS