I try my absolute best to Accurately Describe, Test, Pack and Ship every item I sell on Ebay, But mistakes do happen. If you receive any item that is not what you ordered, is not as described, is damaged through shipping or even if your item is not received, Please contact me and I WILL take care of you, that is my guarantee.
Please contact me with any questions or concerns through the Ebay messaging system. 100% Customer Satisfaction is my #1 Priority!
My primary goal on Ebay is to earn a 5 star rating with every single sale. Any 1 or 2 Star DSR Ratings that I receive destroy my business. I would highly appreciate the chance to remedy any problems with your order. You, the buyer's are my #1 Priority, I will do whatever it takes to assure your 100% satisfaction on every purchase.
I now do not offer any combined shipping on any of my listings. Upon purchase of one or more of my items all shipping costs will be added together with no combined shipping discounts.
If you receive an item from us and have any questions or problems about your purchase, Please feel free to contact me before taking action and I
will do whatever I can to resolve the issue as quickly and effectively as possible.
All my items are shipped within one day after receiving payment. I Use USPS Priority Mail, Parcel Post, Fedex Ground and Fedex Smart Post.
(Fedex Smart Post is a mailing system that uses both Fedex and USPS. The package starts out with Fedex and Fedex takes the package to the destination city, Once in the city the package is transferred to the local USPS which will be delivering it to you within 4 days, however I cannot upload both USPS and FEDEX tracking info on one purchase so if your checking your tracking info and the package has stopped for a day or 2, please wait 2 more days and your package will arrive via USPS, Or you can contact me and I will provide you via email the USPS tracking number.)
International shipping is available for Canada only! If you buy internationally from us there will be a Insurance fee added to your purchase, this fee is for international sales only.
A tracking number is uploaded for each item upon shipment. Your tracking number can be viewed on order details page.
If you would like to do Local pickup for an item won in an auction from us there will be a variable handling charge
7.75% North Carolina Sales Tax is applied to all items that are shipped to North Carolina Addresses.
If you buy one of my items by mistake, change your mind or return an item found to be described accurately there will be a
15% restocking fee on said item, SHIPPING IS NOT REFUNDABLE. For item that arrived DOA please contact us via email and we
will work to resolve the issue quickly and effectively.
At Products-and-parts I strive to provide great service and great prices to all my customers. Currently all communication is
handled through Ebay Messaging only, During my business hours of 10:00am-4:00PM EST Monday through Friday. I am not in my office on
the weekends or holidays. If you have a question on the weekend or on a holiday rest assured you will be receiving an e-mail on the morning of the very next business day. I do my absolute best to answer every e-mail and handle every situation as quickly and effectively as possible.
Thank you for choosing Products and parts!