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RETURNS POLICY THE FOLLOWING APPLIES TO FIXED PRICE "BUY IT NOW" ITEMS: Remember we offer 100% Satisfaction Guaranteed so please read the following: We want you to be happy with your purchase so if the buyer is not completely satisfied with their purchase for any reason they should notify us in writing, by fax, by e-mail or through the eBay messaging facility within 14 days from the day after the date on which they received the goods. The goods must be returned to us immediately and upon their return in a satisfactory condition we will make a full refund or exchange as requested by the buyer. The customer is responsible for the safe return of goods and we recommend that you insure the goods and obtain proof of posting or use Recorded Delivery. The customer is responsible for the return carriage costs unless the goods are faulty and this fault has not been detailed in the eBay listing. Goods returned must be un-used since purchase, in the same condition as at the time of sale and any merchandising must be returned in tact. RETURNS POLICY - AUCTION SALES ONLY We can only accept returns for Auction Sale items in the follwong circumstances: * The items are faulty or damaged and we have failed to mention this within the description, or * We have described the items incorrectly. In the event of either of the above applying the buyer must notify us in writing, by fax or through the eBay messaging facility within 14 days from the day after the date on which they received the goods. The goods should be returned to us immediately and upon their return we will make a refund for the value of goods returned, and reasonable postage costs.