ABOUT US – Kunst19 – antiques & art:
Since more than 28 years our antiques shop “Kunsthandlung Manfred Bremm” has been located in the 19th district of Vienna, Barawitzkagasse 6, Austria. Our long experience enables us to provide you with a wide variety of antiques, ranging from furniture to the appropriate present for each occasion - everything according to your wishes!
AUCTION TERMS:
RESERVE PRICE AUCTIONS / PRIVATE AUCTIONS:
All our actual Ebay-auctions must be regarded as private, by mutual agreement with our costumers. By so doing, we intend to protect our customers from being contacted by non-reliable Ebay-members. The e-mail addresses of our customers will never be given out by us to any other party.
CONTACT:
We communicate electronically via e-mail and will respond to all questions within 48 hours. Please note the time difference to Austria is 9 hours ahead of PDT.
CONDITION REPORT:
All items on Ebay auctions are guaranteed antique and authentic. Each item is described very accurately, and any damage or restoration will be mentioned in our item description. As you are bidding on antique and mostly pre-owned items, normal and usual evidence of use will not be mentioned in our descriptions, as you will be able to see the exact condition of all items accurately in the detailed pictures displayed below the item description. These pictures will enable you to make your own judgement.
BIDDING:
If you have any questions about an offered item, please do not hesitate to contact us via e-mail (via ask seller a question link on Ebay site) before bidding on the item. Your bid is a binding contract, as set out by Ebay rules. The bidder is responsible for carefully reading the item description before bidding. The condition of the items will be illustrated very accurately in detailed pictures below the item description. Please only bid if you accept our Business Terms. Please read our Business Terms very carefully, as they are binding! For all our Austrian and German customers: Austrian Law is binding for all articles sold by auction, article location is Austria. There is no right of withdrawal according to the Consumer Protection Law / Distance Selling.
WHEN AUCTION HAS ENDED:
As winning bidder you will receive an Ebay invoice / checkout via e-mail, confirming the total payment including insurance and air mail shipping costs like those mentioned in our item description. If you decide to purchase more than one item from our Ebay auctions or our shop assortment, we will combine postage costs (which will result in a reduction of shipping costs) at the time we send you the Ebay checkout.
SHIPPING:
We ship worldwide through the Austrian Post Service (with comprehensive insurance coverage, referring to the International Delivery Contract, as mentioned in our item description) within 2 days of receipt of your payment. If you prefer to choose a different shipping method, please contact us via e-mail before bidding, which will enable us to calculate the exact costs for you!
INSURANCE:
We require full insurance coverage on all sales; the insurance amount is included in packing/insurance/express air mail shipping details in our item description for delivery through the Austrian Post Service. If you prefer an alternate shipping method, please contact us so that we can calculate any additional costs to you.
RETURN POLICY:
Costumers may be allowed to return ordered items within 5 days after receipt - only in the event that our item description is incorrect. Otherwise, please contact us to discuss individual circumstances and the possibility of making special arrangements. The costs of insurance and delivery are a service, and are therefore non-refundable.
DAMAGED ITEMS:
We ship worldwide, and take great care to package our items very carefully for shipping long distances. Please inspect your ordered item immediately upon receipt (you can decline acceptance when the parcel shows obvious damage). We ship every item fully insured. In the case of damage during transport you will have to take the following steps: Please take photographs of the outer packaging materials, take detailed photographs of the damaged item, and please keep all packaging for any further inquiries. Please contact your local Post Office that delivered the parcel with the damaged item, and fill in a "damage report" form. The Post Office will then supply you with a confirmation.
Please then send all these documents to us via Express Air Mail, e-mail, or fax, and we will then be able to contact our local Post Office to claim on the insurance. In the case of possibility of restoration, please send us an estimate of the restorations costs of a local restorer - (written the restorer´s business letterhead) - and / or statement of the diminution of item´s value that resulted from the damage it sustained during transit.
FEEDBACK:
We are proud to be able to present a 100 % positive feedback rate. We will be glad to post positive feedback for our customers on Ebay, after they have informed us about the satisfactory receipt and inspection of the ordered items!
PAYMENT TERMS:
CREDIT CARDS:
We accept American Express, Master Card, Visa and Diners Club. The credit card payment must be charged in Euro currency with the actual exchange rate of closing date. Please note that the exchange rate may differ slightly between the day of the charge and the day your credit card statement is issued.
PAYPAL:
We accept payments through Paypal with the actual Ebay auction currency.
WIRE BANK TRANSFER:
We accept bank transfers to our Austrian account in EURO currency within the EU and other countries with using IBAN and BIC as following:
bank: Bank Austria
IBAN = AT81 1200 0006 7308 2103
BIC = BKAUATWW
in the name of the account holder: Kunsthandlung Manfred Bremm
Countries outside of the EU will have to transfer in EURO currency, and all bank fees will be charged to the customer.
OTHER PAYMENT METHODS:
We accept following payments: personal checks and cashier´s check. Please note that foreign checks will be accepted in Austria, but it will take 3-5 weeks until check payments are cleared by the bank. Please only bid if you have read and accept our Business Terms above, and please read them very carefully as they are binding! We look forward to answering all your questions, and very much hope that you will add us to your favourites list! Please feel free to contact us anytime for any questions you might have.
Thank you!
Kunst19
Kunsthandlung Manfred Bremm
Barawitzkagasse 6
A - 1190 Wien
Austria
UID-ATU 13052408
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