We provide FREE SHIPPING via USPS Priority / First Class & UPS Ground on most items, to the contiguous 48 United States.
If another shipping method is chosen besides the FREE SHIPPING method, shipping fees will be calculated individually and added to customer invoices. Local duties, taxes and charges are not included in the sale price or shipping charges. Wireless Sounds is not responsible for any taxes outside of NY and or the USA. In the event that the customer refuses a shipment, all shipping costs to and from the destination or State in which the item was shipped to are not refunded. Please note, in some cases return shipping can cost as much as double the original ship cost.
We operate a 14-day return period. Items must be returned with all original packaging as well as all included items. Items that are not returned in original, resalable condition are subject to a 15% restocking fee. Return shipping charges are the customer’s responsibility.
In rare cases it's possible that a product has a manufacturing defect. We will exchange a defective unit for the same unit within the 14-day period. If your purchase is incompatible with your setup, or you simply do not like your purchase, we will exchange for an alternative item or store credit, less shipping fees (including those which may have been incurred on “free shipping” items).
Items that cannot be returned include: software, units with contents or packaging that is damaged / missing, used items, clearance items, discontinued items, and items that are considered for personal use (such as earphones, headphones, microphones, instrument mouthpieces, or other items that you wouldn't want to purchase if someone else had previously used them). We strongly suggest that you check your order after receiving it to be sure that it is in proper working order.
Shipping and handling costs are non-refundable, including a reasonable ship cost calculated into free US shipping best offer prices.
Please contact us for our Return Form and return ship instructions before returning any items. Upon receipt of the returned product a credit will be issued according to your payment method. If any product is damaged in shipping, you should address the issue promptly with the appropriate carrier. Any return sent back without contacting us and completing a return form will NOT be processed.
Please call anytime. We hope your experience with us, even when returning gear, is easy and is positive.