Dead on Arrival (DoA) Claims
Warranty will not covered if :
Misuse, abuse, defacement, physical damage of any kind, and improper installation / operation.
Video and multimedia equipment with damaged or cracked screens.
Subwoofers and speakers are not warranted against being blown, burned or abused.
buy12volt.com defines speaker/subwoofer abuse as, but not limited to, burnt voice coils (blackened, no continuity, melted adhesives, coil separated from the former, etc.) punctured or damaged surrounds, broken speaker terminals, bent, chipped or broken frames, ripped spiders or damaged back plates.
Submitting items for warranty in any of the above conditions will result in refusal of any associated warranty requests and return shipping will be charged to have item returned at customer's expense.
Buy12volt.com shall not be held liable for incidental loss of use, installation or removal and re-installation charges associated with defective or returned product. Products that have been improperly installed may not be covered by this or any other warranty.
Claims must be submitted within 7 days to be eligible for a replacement or refund.
Professional installation receipt documentation is required for all dead on arrival claims.
Some manufacturer's have no replacement warranty and can only be sent for repair.
A processing fee of 15 percent will apply to the value of merchandise returned for a refund. Refunds are applied to the payment method used at the time of purchase 5-10 days after our receipt of the returned merchandise. We will only refund the value of the merchandise returned, not the shipping cost. On items with free shipping returned for a refund, the original shipping cost that we paid the shipping carrier will be deducted from your refund.
If you purchased a product that you wish to exchange for an alternate item, you can return the item for a refund and simply place a new order for the item you desire. We do not apply store credit to your new purchase. If we see a new purchase for equal or greater value of your return, we will waive the 15 percent processing fee.
Merchandise that is discovered to be defective upon receipt will be replaced. You may also return defective merchandise for a refund; however, a 15 percent processing fee will apply. The processing fee will only apply if you choose to return the merchandise for a refund. No fee will be assessed if we are permitted to resolve the issue by replacing your defective merchandise. If we find no defect for defective returns a $30.00 testing fee will be charged.
All packages are inspected for damage prior to leaving our warehouse. If your merchandise is damaged during shipment by the shipping courier, please contact us immediately as we must be informed within 10 calendar days from the date of receipt for all damage/shipping related claims. Damaged merchandise can be replaced with the same model only. You may also return damaged merchandise for a refund; however, a 15 percent processing fee will apply. The processing fee will only apply if you choose to return the merchandise for a refund. No fee will be assessed if we are permitted to resolve the issue by replacing your damaged merchandise.
The cost to return merchandise to buy12volt.com for refunds, exchanges, warranties, and DOA products is the sole responsibility of the customer and any charges, taxes, duties, or fees associated with the return shipment will not be reimbursed. This cost can be equated to the cost of driving back to any local retail store to complete a return.
Customers are not liable for shipping charges if the incorrect item was shipped or if an item has been damaged/lost in transit by the carrier. Refunds for lost or damaged packages will be issued after a claim has been filed, and approved by the carrier and buy12volt.com has received final confirmation of payment.
If an item you received is defective, we will definitely replace the item with a new one; however, we do not cover or reimburse the shipping cost for returning defective merchandise back to our store. We will ship the replacement product to you at our cost, and use every good measure to ensure that the replacement order is processed quickly.
We will send a product replacement for an authorized return following the completion of receiving and inspection at our facility. The replacement will ship within four business days following our receipt of your return (excluding weekends and national holidays). We do not send advance replacements or replacements before we receive and inspect the returned merchandise.
To receive a replacement quicker, you may place a new order for the same item (shipping not included), and we will issue a refund for the full value of the returned product (including shipping), upon completion of our return process.
Please click "EASY RETURN" logo at bottom of description page on ebay listing to request an RMA number. You will be required to complete our product return form which will also provide helpful instructions for your return.
All returned merchandise must be in original condition, and must include the original factory box (UPC bar codes and serial numbers must be intact) and factory packaging (e.g. foam, plastic, wrappings, etc.), peripherals (e.g. battery, charger, cords, straps, etc.), and all instruction booklets and paperwork. The RMA number or any other inscriptions must not be written or printed on the product box or packaging. We will not process the return if any of these conditions are not followed.
To locate the nearest shipping outlet, you may contact the following carriers:
UPS: (800) 742-587 or http://www.ups.com
FedEx: (800) 463-3339 or http://www.fedex.com
USPS (Post Office): (800) 275-8777 or http://www.usps.com
Remember, returned merchandise that is lost or damaged during transit is solely the shipper's responsibility (which is you when you return a product to us). It is important to save the tracking information and to properly insure all merchandise being returned to buy12volt.com.
Although our return policy is quite flexible on most items, there are some exceptions, as written below: