Dead on Arrival (DoA) Claims
Warranty will not covered if :
Misuse, abuse, defacement, physical
damage of any kind, and improper installation / operation.
multimedia equipment with damaged or cracked screens.
Subwoofers and speakers
are not warranted against being blown, burned or abused.
defines speaker/subwoofer abuse as, but not limited to, burnt voice coils
(blackened, no continuity, melted adhesives, coil separated from the former,
etc.) punctured or damaged surrounds, broken speaker terminals, bent, chipped or
broken frames, ripped spiders or damaged back plates.
Submitting items for warranty in any of the above conditions will result in
refusal of any associated warranty requests and return shipping will be charged
to have item returned at customer's expense.
Buy12volt.com shall not be held liable for incidental loss of use,
installation or removal and re-installation charges associated with defective or
returned product. Products that have been improperly installed may not be
covered by this or any other warranty.
Claims must be submitted within 7 days to be eligible for a
replacement or refund.
Professional installation receipt documentation is
required for all dead on arrival claims.
Some manufacturer's have no
replacement warranty and can only be sent for repair.
A processing fee of 15 percent will apply to the value of
merchandise returned for a refund. Refunds are applied to the payment method
used at the time of purchase 5-10 days after our receipt of the returned
merchandise. We will only refund the value of the merchandise returned, not the
shipping cost. On items with free shipping returned for a refund, the original
shipping cost that we paid the shipping carrier will be deducted from your
If you purchased a product that you wish to exchange for
an alternate item, you can return the item for a refund and simply place a new
order for the item you desire. We do not apply store credit to your new
purchase. If we see a new purchase for equal or greater value of your return, we
will waive the 15 percent processing fee.
Merchandise that is discovered to be
defective upon receipt will be replaced. You may also return defective
merchandise for a refund; however, a 15 percent processing fee will apply. The
processing fee will only apply if you choose to return the merchandise for a
refund. No fee will be assessed if we are permitted to resolve the issue by
replacing your defective merchandise. If we find no defect for defective returns
a $30.00 testing fee will be charged.
All packages are inspected for damage prior to
leaving our warehouse. If your merchandise is damaged during shipment by the
shipping courier, please contact us immediately as we must be informed within 10
calendar days from the date of receipt for all damage/shipping related claims.
Damaged merchandise can be replaced with the same model only. You may also
return damaged merchandise for a refund; however, a 15 percent processing fee
will apply. The processing fee will only apply if you choose to return the
merchandise for a refund. No fee will be assessed if we are permitted to resolve
the issue by replacing your damaged merchandise.
The cost to return merchandise to buy12volt.com for
refunds, exchanges, warranties, and DOA products is the sole responsibility of
the customer and any charges, taxes, duties, or fees associated with the return
shipment will not be reimbursed. This cost can be equated to the cost of driving
back to any local retail store to complete a return.
Customers are not liable for shipping charges if the incorrect item was
shipped or if an item has been damaged/lost in transit by the carrier. Refunds
for lost or damaged packages will be issued after a claim has been filed, and
approved by the carrier and buy12volt.com has received final confirmation of
If an item you received is defective, we will definitely replace the
item with a new one; however, we do not cover or reimburse the shipping cost for
returning defective merchandise back to our store. We will ship the replacement
product to you at our cost, and use every good measure to ensure that the
replacement order is processed quickly.
We will send a product replacement for an
authorized return following the completion of receiving and inspection at our
facility. The replacement will ship within four business days following our
receipt of your return (excluding weekends and national holidays). We do not
send advance replacements or replacements before we receive and inspect the
To receive a replacement quicker, you may place a new
order for the same item (shipping not included), and we will issue a refund for
the full value of the returned product (including shipping), upon completion of
our return process.
Please click "EASY RETURN" logo at bottom of
description page on ebay listing to request an RMA number. You will be required
to complete our product return form which will also provide helpful instructions
for your return.
All returned merchandise must be in original condition, and
must include the original factory box (UPC bar codes and serial numbers must be
intact) and factory packaging (e.g. foam, plastic, wrappings, etc.), peripherals
(e.g. battery, charger, cords, straps, etc.), and all instruction booklets and
paperwork. The RMA number or any other inscriptions must not be written or
printed on the product box or packaging. We will not process the return if any
of these conditions are not followed.
To locate the nearest shipping outlet, you may contact the following
UPS: (800) 742-587 or
FedEx: (800) 463-3339 or
USPS (Post Office): (800) 275-8777 or
Remember, returned merchandise that is lost or damaged
during transit is solely the shipper's responsibility (which is you when you
return a product to us). It is important to save the tracking information and to
properly insure all merchandise being returned to buy12volt.com.
Although our return policy is quite flexible on
most items, there are some exceptions, as written below: