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Clothing Policies
ORDERING:
Custom Orders:
Shipment will be made 1 to 2 weeks after payment is received depending on how
heavy we are with orders.
Our peak season is
March-May and August- October
*Order needs to be
paid/measurements received [if measurements are requested] within 3 days of
orders placed to stay in queue [order queue placement determines when your
order will be started.]*
SHIPPING:
Celtic Rose Designs gives you a
choice of shipping options from USPS – Economy Shipping, Priority Mail® and
Express shipping. Priority Mail® and Express shipping
includes a tracking number which will be sent to you by email.
Economy Ground Shipping
[over 13oz.] – 2-8 days
First Class Shipping [ under 13oz] – 2-3 days
Priority Mail® – 2-3 Business Days Express Mail – Overnight
We ship Monday - Friday,
within 1-2 days, depending on how many orders we need to process. We will give
a shipping discount if you purchase more then one item.
Express Shipping:
If you must have your
products by a certain date, then you should consider requesting special
handling, which can be added at an additional cost. We offer US Postal Service
Express Mail, which in most cases will reach you overnight.. Express shipping
will also depend on how many orders we have in process. Example during peak
seasons Express shipping is very limited. *Please inquiry about express
shipping before placing order.*
International Shipping: We do ship outside,
please email for estimated shipping cost. We offer:
USPS
First Class Mail Intl / First Class Package Intl Service – delivery time
varies.
Priority International Mail® -
6-10 Business Days
You are responsible for
ALL import/duty/taxes associated with your order. If you refuse to pay these
fees when the package reaches your country or you miss the delivery, we will
not re-ship it to you until you submit another payment for re-shipment costs.
RETURNS:
If a return is going to
be made Celtic Rose must be notified within 24 hours of receipt of order and if
the item is authorized to be returned, it must be returned within 3 days of
email received from Celtic Rose Designs. All returned items must still be new
with no signs of wear.
Custom
Items – There will be a
restocking fee of 25% deducted from your refund [unless return is due to an
error on behalf of Celtic Rose Designs.]. Shipping charges are not refundable
[unless return is due to an error on behalf of Celtic Rose Designs.]
Custom orders-due to their inability
to be easily resold are limited returns. Items may not be returned without
valid reason. If items are incorrect due to error of the customer a store
credit may be discussed but a full return will not be made. As a customer it is
your responsibility to provide accurate measurements and understand what you
are ordering.
Due to incorrect
measurements or change of heart are not accepted as valid. If the item is made
to order exactly as requested and the customer finds some issue other than
actual error on behalf of Celtic Rose, it is not considered a valid return.
Any refund due to you will be refunded within
1 week after item[s] has been returned.
PLEASE NOTE: Colors may not be 100%
the same from one computer screen to another or even one fabric store to
another. Please remember to allow for variation.
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