Feedback
We have a policy of leaving
positive feedback for our buyers as soon as we receive payment.
We
strive for 5 star feedback ratings across the board. Of course, we are
human and mistakes do happen. Please contact us if there are any problems,
so we have an opportunity to fix the issue. Thank you!
Payment
Options
We accept all major credit
cards through PayPal. Payment instructions will be emailed to you shortly
after your purchase.
Return
Policy
We offer a 100%
money back guarantee. If you do not like your purchase, return it to us
within 14 days of receiving your item and we will refund you 100% of your
purchase price, excluding shipping charges. The item(s) must be in unused
condition, and we are not responsible for return shipping.
Shipping To
a Gift Address
If you are
purchasing this item as a gift for someone else, and would like us to ship it to
them directly, please specify the new shipping address in the "Notes to
Seller" section when making payment.
Domestic
Shipping To 48 States
We offer the
following shipment methods to the domestic U.S.:
Standard Ground
Shipping (1-5 Days) - $12.99
Expedited Shipping (2-3 Days) - $39.99
Shipping time
for standard ground within the 48 states ranges from 1-5
business days, not counting
the day it was shipped. Shipping time for expedited shipping ranges from 2-3
business days.
We ship our
products through FedEx and UPS with tracking numbers. Please provide
us with a non PO BOX shipping address, as our carriers only ship to physical
addresses.
Shipping To
Hawaii, Alaska, and Puerto Rico
We ship our
products through FedEx and UPS with tracking numbers. Shipping
time to Alaska, Hawaii, and Puerto Rico ranges from 3-5
business days.
Shipping is a flat $39.99
for this item.
For Alaska and Hawaii shipments,
please select Expedited Shipping for your checkout
option. Please
provide us with a non PO BOX shipping address, as our carriers only ship to
physical addresses.
Please also
provide your telephone number at time of payment. This
will help us process your shipment faster.
Shipping To
Canada
Shipping is a
flat $39.99
for this item to Canada. We ship our products to Canada through FedEx and
UPS with tracking
numbers. Shipping time ranges from 2-6
business days, depending on
your location. We are not responsible for any duties/taxes you may
incur. Please contact your local customs office for more information.
Please do not
ask us to send this item as a 'gift' as we do not want to run the risk of an
audit. Thank you for your understanding!
For Canada
shipments, please select Standard
International Flat Rate Shipping
for your checkout option. Please
provide your telephone number at time of payment.
This will help us process your shipment faster.
Frequently
Asked Questions (FAQ)
Question: Do
you combine shipping charges on multiple purchases?
Answer:
Of course! $5 will be taken off the combined shipping charge of each
additional item purchased. Please wait until all items are purchased
before completing checkout. The shipping discount is automatically
calculated.
Question: Do
you have a return policy?
Answer: Yes
we do! We offer a 100% money back guarantee. If you do not like your
purchase, return it to us within 14 days of receiving your item and we will
refund you 100% of your purchase price, excluding shipping charges. The
item(s) must be in unused condition, and we are not responsible for return
shipping.
Question:
When can I expect my order to arrive?
Answer:
We guarantee your item will be shipped out the next business day at the
latest. Shipments within the U.S. normally take 1-5 business days, not
including the day it was shipped. For example, a ground shipment shipped
on Monday that takes 2 business days in transit will arrive on Wednesday.
Question:
What is the tracking number for my shipment?
Answer:
Tracking numbers will be emailed to you on the same evening as your shipment
date. Please be patient, as we are located on the west coast. If you
do not receive your tracking number by the next day, please be sure to check all
email addresses you may have, including all spam folders.
Question: Do
you allow local pickup?
Answer:
We do apologize, but we do not currently offer a local pickup service.
Question: How
do I return an item?
Answer:
All items that want to be returned need a return authorization (RA)
number. Please email us to obtain this number, along with instructions for
your merchandise return.
Question: How
long do I have to pay for an item?
Answer:
We normally expect payment within 7 days. Of course, you can
always email us with any special circumstances. We are very understanding.
Question: Can
I pay with a credit card over the phone?
Answer:
Our system is currently only set up to take credit cards online through PayPal.
Paying through PayPal is also the fastest way to get your order processed.
Question: Do
you charge sales tax?
Answer:
We only charge sales tax for items being shipped within California. The
current sales tax rate in our county is 8.75%.
This item
isn't exactly what you're looking for? Please visit our eBay store!
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