Customer Service

• Responding to your email within 24-hours is in our priorities.
• We offer 24/7 customer service throughout the year.
• Full services offering before and after the sales.

We consider customer service as a foundation of our business and this is the reason why we want to see our customers 100% happy. For all your questions and queries please feel free to email us and we will respond to your queries as soon as possible.

FAQS

Purchase

• We put detailed descriptions of all the items in order to save your time but you can still contact us anytime for further details.
• We suggest you to complete your checkout within 7 days of first purchase in order to keep the order combined.
• We happily offer individualized discounts for bulk orders. 

Shipping

• Worldwide Air Mail takes 14 to 21 days
• Canada Post 5 to 10 working days
• Our in-house team checks all items and then packs with hands.
• Orders are shipped as soon as payments get approved, it includes weekends.
• We are unable to ship through P.O. or A.P.O. Box addresses
• Bulk orders may require address verification before the order dispatches. This is in the interest of both the parties.
• We will ship through other ways just in case Canada Post does not cover your area.
• Please check the items carefully before signing however, all Canada Post parcels are insured. If you won't check we cannot be held responsible for damages in the transi

Custome, Duties & Taxes

You may need to pay the custom charges prevailing in your country. This includes, and is not limited to, duties, taxes and extra fees charged by the courier or post office.

Purchase

• Achieving a Five Star Rating for each transaction is our obajective. 100% Customer Satisfaction is our top priority, if you are not fully satisfied please drop us a line and let us make-up your mind about our products.
• We always leave positive feedback for our valued customers like you because we know that if you're happy with our items and customer service, you will do the same for us.

Return Policy

• We offer a guaranteed refund or replacement policy just in case you found some problem with your item.
• In case, you've changed your mind, you can get full return of the cost if the item is returned unopened. No questions asked!

Defective Products or Missing Parts

• Any product having some fault will be happily replaced.
• You can claim within the seven days for the defective items. Please make sure returned items are in their original and unused condition.
• If there is any part is missing, please notify us on the delivery day.
• Customer will pay the return shipping charges; however, we will refund your postage costs too on verification of the fault.